Pulse Connect app for OS X does not show password dialog box

[tbass134]

On El Capitan, when i tap to connect to the vpn from the toolbar, the dialog to enter the password does not appear. If i open the Pulse App, it says "Connect requested" but it does not connect.

[zanyterp]

What type of authentication are you using?
What version of Pulse are you using?

[tbass134]

I am using a UAC/VPN with pulse version 5.1.3.55675

[zanyterp]

What type of auth is being done on the UAC?
I [i]believe[/i] there are options there that may check for a username without a password or it will show a username prompt when using an unsupported feature (such as 802.1x authentication).

Does the password prompt fail to display for both the UAC/PPS (LAN protection) and IVE/PCS (L3 remote VPN) connections?

[jacksmith]

it was working smooth on my iPad Pro when it was running on ios 10 however as I have updated to ios 11.3 whenever now I am opening the app it only loads a blank screen on the start up and crashes after a while automatically. How do I fix it?