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Pulse Connect does not function with released Mac OSx 10.11 (El Capitan)

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New Contributor

Re: Pulse Connect does not function with released Mac OSx 10.11 (El Capitan)

When attempting to connect, a dialogue is immediately shown with the message "User input timeout. (Error:1382)". It would then automatically retry, and stay in an endless loop showing this message about every 5 seconds.

I can't remember exactly the version number, it was 5.0.X.
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Community Manager

Re: Pulse Connect does not function with released Mac OSx 10.11 (El Capitan)

Interesting. I will need to go back and test with other 5.0RX releases. We have done testing with 5.0R13 and 5.1RX versions.
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Not applicable

Re: Pulse Connect does not function with released Mac OSx 10.11 (El Capitan)

Downloading and installing Junos Pulse 5.1.5.60701 did not work for me. As I'm not a Junos customer does any one have a working version available?
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Community Manager

Re: Pulse Connect does not function with released Mac OSx 10.11 (El Capitan)

Can you please provide more details on what the current issue is with Pulse5.1R5?
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Contributor

Re: Pulse Connect does not function with released Mac OSx 10.11 (El Capitan)

Just so there's no confusion:

The Pulse Secure desktop client 5.1r5.1 was released on Friday, October 2, and it contains a fix for an issue that prevented the client on OSX 10.11 from making a VPN connection when using certificate-based authentication. Please install that version to fix this issue.
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Pulser

Re: Pulse Connect does not function with released Mac OSx 10.11 (El Capitan)

Pulse secure client 5.1r5.1 is now available for download which has the fix for the issue.

https://flexera.pulsesecure.net/control/plss/viewRecentProductReleases

Thanks,
Jai