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Pulse Secure 5.1.4 not recognizing Avast Pro Antivirus 11.1.2245

rhythm123
Not applicable

Pulse Secure 5.1.4 not recognizing Avast Pro Antivirus 11.1.2245

I have been using Avast for several years now, mostly without any issues. However in the past two months I am unable to connect to my work network using Pulse Secure when it is installed. Pulse Secure does not acknowledge that it is installed and is an Antivirus application with up to date subscriptions, and instead complains that Windows Defender is not on/enabled. Windows Defender is disabled by the installation of other Antivirus software to prevent collisions, this is standard. I have seen other posts of this type on the forums dealing with Avast:

https://www.google.com/url?q=https://forums.pulsesecure.net/topic/pulse-connect-secure/1000828-avast-2015-11-1-2245-your-computers-security-is-unsatisfactory&sa=U&ved=0ahUKEwjhqpC2zr3KAhWFFT4KHZ3KA0kQFggEMAA&client=internal-uds-cse&usg=AFQjCNHsUOPZ4WbOt3tLlbWxonbnb-vmtQ

https://www.google.com/url?q=https://forums.pulsesecure.net/topic/pulse-connect-secure/263755-esap-273-does-not-recognize-avast-2015-free-antivirus&sa=U&ved=0ahUKEwjhqpC2zr3KAhWFFT4KHZ3KA0kQFggGMAE&client=internal-uds-cse&usg=AFQjCNFeH2UpMyBYXztV24wOjR-DwZNtEA

and many other posts going back for years and past versions. Also not to be brand specific, the forum search shows posts for Norton, Mcafee, AVG etc.

This has been occurring regardless of Windows 7, 8 or 10. I am currently on Windows 10.

When will this be addressed? It is an unacceptably poor solution to uninstall a dedicated (recommended and awarded) antivirus just to comply for connectivity and only rely on Windows Defender as an active solution. Especially when the reason for compliance is to protect the network and parties involved in the connection. Better accurate detection is required. Unless of course the goal is to reduce the edge clients to Windows Defender for some reason.

Please have your developers engage with the various trusted AntiVirus manufacturer's developers and come up with solution.
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3 REPLIES 3
ClaytonLLemons
Not applicable

Re: Pulse Secure 5.1.4 not recognizing Avast Pro Antivirus 11.1.2245

I recently came across this issue as well. I am running Windows 10 with Avast 12.3.2280 (build 12.3.3154.2) and Pulse Secure 5.2.4 (787). Pulse Secure does not acknowledge Avast as a valid antivirus software. As mentioned previously, the workaround of disabling Avast and enabling Windows Defender is a viable but undesirable solution.
zanyterp
Moderator

Re: Pulse Secure 5.1.4 not recognizing Avast Pro Antivirus 11.1.2245

We are aware of an issue with checking for this version and are working with OPSWAT on fixing detection; can you confirm what ESAP version you are using?
zanyterp
Moderator

Re: Pulse Secure 5.1.4 not recognizing Avast Pro Antivirus 11.1.2245

I am sorry to hear that you are seeing this as well
We are also aware of an issue with this version of Avast! & are working with OPSWAT to address the detection failure
What version of ESAP are you using?