I am running MacOS Sierra 10.12.1 and Pulse Secure v 5.2.5(897). However, every time I attempt to make a connected the dsAccessService seg faults and crashes. See logs below. How do I correct this, or is there a newer version that does not suffer this issue?
External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 11866 thread_create: 0 thread_set_state: 0
VM Region Summary: ReadOnly portion of Libraries: Total=130.9M resident=0K(0%) swapped_out_or_unallocated=130.9M(100%) Writable regions: Total=68.6M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=68.6M(100%)
However, something that may help is this. Where are the preferences/configs files stored on the mac for pulse secure? I suspect a prior pulse secure install may have a lingering config file which is either corrupted or incorrectly configured for this version of pulse. If I know the directory, I can uninstall, manually remove those files if they exists, and reinstall.
Can you uninstall both Junos Pulse & Pulse Secure clients, reboot, and then install just Pulse Secure? The component that is crashing is from Junos Pulse, which is not compatible with Sierra, and that crash message looks similar to pre-5.2R5 clients on Sierra
Yes, I have uninstalled both and reinstalled and got the same issue. That's why I'm thinking there is something that is not getting removed from the uninstall. I see no real 'uninstall' other than dragging the app to trash, which seems to run an uninstall of some sort.
Thank you; yes, that is the only uninstall option for the application. After you uninstall via emptying the trash & rebooting, can you confirm that there are no files, other than logs, at ~/Library/Application Support/Pulse Secure? /Library/Application Support/Pulse Secure?