cancel
Showing results for 
Search instead for 
Did you mean: 

Pulse Secure 5.2.5 dsAccessService seg faults

Highlighted
Occasional Contributor

Pulse Secure 5.2.5 dsAccessService seg faults

I am running MacOS Sierra 10.12.1 and Pulse Secure v 5.2.5(897). However, every time I attempt to make a connected the dsAccessService seg faults and crashes. See logs below. How do I correct this, or is there a newer version that does not suffer this issue?


Process: dsAccessService [2172]
Path: /Applications/Junos Pulse.app/Contents/Plugins/JUNS/dsAccessService
Identifier: dsAccessService
Version: ???
Code Type: X86 (Native)
Parent Process: launchd [1]
Responsible: dsAccessService [2172]
User ID: 0

Date/Time: 2016-12-03 19:48:44.265 -0600
OS Version: Mac OS X 10.12.1 (16B2555)
Report Version: 12
Anonymous UUID: 471D8648-A0B6-6083-3239-A34B08126520


Time Awake Since Boot: 1600 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]

VM Regions Near 0x20:
-->
__TEXT 000000000008e000-00000000000b5000 [ 156K] r-x/rwx SM=COW /Applications/Junos Pulse.app/Contents/Plugins/JUNS/dsAccessService

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_c.dylib 0x9f5c4d00 strlen + 16
1 libsystem_c.dylib 0x9f609032 __vfprintf + 6216
2 libsystem_c.dylib 0x9f62e3f3 __v2printf + 663
3 libsystem_c.dylib 0x9f614f06 _vsnprintf + 469
4 libsystem_c.dylib 0x9f614fa0 vsnprintf + 71
5 dsTMService.dylib 0x01c11b44 0x1af7000 + 1157956
6 dsTMService.dylib 0x01afb3f0 0x1af7000 + 17392
7 dsTMService.dylib 0x01c0d5f5 0x1af7000 + 1140213
8 dsTMService.dylib 0x01af8a92 0x1af7000 + 6802
9 dsTMService.dylib 0x01af8a1f 0x1af7000 + 6687
10 dsTMService.dylib 0x01afa00a DSAccessPluginInitEx + 139
11 dsAccessService 0x000a0993 DSAccessPluginLoader::recover() + 471
12 dsAccessService 0x0009a457 DSAccessService:Smiley SurprisednConfigFileChange() + 2451
13 dsAccessService 0x0009b8ca non-virtual thunk to DSAccessService:Smiley SurprisednConfigFileChange() + 20
14 dsAccessService 0x000a2568 ConfigFileMonitor::start(wchar_t const*) + 210
15 dsAccessService 0x00097eb4 DSAccessService::Initialize(_DSAccessIpcMode) + 1146
16 dsAccessService 0x0008fa19 CmdRunService() + 106
17 dsAccessService 0x0008f3a5 main + 469
18 dsAccessService 0x0008f0c5 start + 53

Thread 1:
0 libsystem_kernel.dylib 0x9f6becbe __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9f79edea _pthread_wqthread + 1210
2 libsystem_pthread.dylib 0x9f79e90a start_wqthread + 34

Thread 2:
0 libsystem_kernel.dylib 0x9f6becbe __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9f79ec79 _pthread_wqthread + 841
2 libsystem_pthread.dylib 0x9f79e90a start_wqthread + 34

Thread 3:
0 libsystem_kernel.dylib 0x9f6becbe __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9f79edea _pthread_wqthread + 1210
2 libsystem_pthread.dylib 0x9f79e90a start_wqthread + 34

Thread 4:
0 libsystem_kernel.dylib 0x9f6be64e __select + 10
1 dsTMService.dylib 0x01c0d44a 0x1af7000 + 1139786
2 dsTMService.dylib 0x01c0f48e 0x1af7000 + 1148046
3 libdsNetworkMonitor.dylib 0x01d6ff65 os_thread::runThreadFunction(void*) + 37
4 libsystem_pthread.dylib 0x9f79f10b _pthread_body + 184
5 libsystem_pthread.dylib 0x9f79f053 _pthread_start + 243
6 libsystem_pthread.dylib 0x9f79e92e thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xffffffff ebx: 0x00000073 ecx: 0x0000002a edx: 0x00000020
edi: 0x00000002 esi: 0x01cdd954 ebp: 0xbff70bb8 esp: 0xbff708ec
ss: 0x00000023 efl: 0x00210286 eip: 0x9f5c4d00 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000020

Logical CPU: 6
Error Code: 0x00000004
Trap Number: 14


Binary Images:
0x8e000 - 0xb4ffb +dsAccessService (???) /Applications/Junos Pulse.app/Contents/Plugins/JUNS/dsAccessService
0xf2000 - 0x12bcd7 dyld (421.2) /usr/lib/dyld
0x16a000 - 0x182ff3 +libdsAccessServicePS.dylib (0) /Applications/Junos Pulse.app/Contents/Plugins/JUNS/libdsAccessServicePS.dylib
0x204000 - 0x221fff com.apple.security.csparser (3.0 - 57740.20.22) /System/Library/Frameworks/Security.framework/PlugIns/csparser.bundle/Contents/MacOS/csparser
0x1af7000 - 0x1d35fc7 +dsTMService.dylib (0) /Applications/Junos Pulse.app/Contents/Plugins/TunnelManager/dsTMService.dylib
0x1d5f000 - 0x1d77ff7 +libdsNetworkMonitor.dylib (0) /Applications/Junos Pulse.app/Contents/Plugins/JUNS/libdsNetworkMonitor.dylib
0x91756000 - 0x91756fff com.apple.Accelerate (1.11 - Accelerate 1.11) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x9176f000 - 0x91dd5fe7 com.apple.vImage (8.1 - ???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x91dd6000 - 0x91f22ff7 libBLAS.dylib (1185) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x91f23000 - 0x91f35ffb libBNNS.dylib (14) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBNNS.dylib
0x91f36000 - 0x922d1fff libLAPACK.dylib (1185) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x922d2000 - 0x922e8ff7 libLinearAlgebra.dylib (1185) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLinearAlgebra.dylib
0x922e9000 - 0x92303ff7 libSparseBLAS.dylib (1185) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libSparseBLAS.dylib
0x92304000 - 0x92451feb libvDSP.dylib (600) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x92452000 - 0x92533fef libvMisc.dylib (600) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
0x92534000 - 0x92534fff com.apple.Accelerate.vecLib (3.11 - vecLib 3.11) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
0x931ac000 - 0x931acfff com.apple.ApplicationServices (48 - 48) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x931ad000 - 0x9321bfff com.apple.ApplicationServices.ATS (377 - 422.1) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x932b4000 - 0x933e1fff libFontParser.dylib (194.2) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib
0x933e2000 - 0x9342dffb libFontRegistry.dylib (196.2) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x934cc000 - 0x9357cff7 com.apple.ColorSync (4.12.0 - 502) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x9357d000 - 0x935d3ff7 com.apple.HIServices (1.22 - 590) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x935d4000 - 0x935e3ff7 com.apple.LangAnalysis (1.7.0 - 1.7.0) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x935e4000 - 0x9363cffb com.apple.print.framework.PrintCore (12 - 491) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x9363d000 - 0x936d7ff3 com.apple.QD (3.12 - 310) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x936d8000 - 0x936e4ff3 com.apple.speech.synthesis.framework (6.0.15 - 6.0.15) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x936e5000 - 0x938d3ffb com.apple.audio.toolbox.AudioToolbox (1.14 - 1.14) /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x938d5000 - 0x93c3bffb com.apple.CFNetwork (807.1.3 - 807.1.3) /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x9414e000 - 0x941e7ff7 com.apple.audio.CoreAudio (4.3.0 - 4.3.0) /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x941fb000 - 0x944e1fff com.apple.CoreData (120 - 752.2) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x944e9000 - 0x94989fff com.apple.CoreFoundation (6.9 - 1348.15) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x9498a000 - 0x9502bff7 com.apple.CoreGraphics (2.0 - 1070.8) /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x953c1000 - 0x953c1fff com.apple.CoreServices (775.8.2 - 775.8.2) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x953c2000 - 0x95413fff com.apple.AE (712 - 712) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x95414000 - 0x956f5ffb com.apple.CoreServices.CarbonCore (1159 - 1159) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x956f6000 - 0x95729ffb com.apple.DictionaryServices (1.2 - 274) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
0x9572a000 - 0x95731fff com.apple.CoreServices.FSEvents (1230 - 1230) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvents.framework/Versions/A/FSEvents
0x95732000 - 0x95854ffb com.apple.LaunchServices (775.8.2 - 775.8.2) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x95855000 - 0x95903fff com.apple.Metadata (10.7.0 - 1075.17) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
0x95904000 - 0x95964ff3 com.apple.CoreServices.OSServices (775.8.2 - 775.8.2) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServices.framework/Versions/A/OSServices
0x95965000 - 0x959d6fff com.apple.SearchKit (1.4.0 - 1.4.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
0x959d7000 - 0x95a1dffb com.apple.coreservices.SharedFileList (38 - 38) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SharedFileList.framework/Versions/A/SharedFileList
0x95a1e000 - 0x95b60ff3 com.apple.CoreText (352.0 - 544.1) /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x95c09000 - 0x95c12ff7 com.apple.DiskArbitration (2.7 - 2.7) /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x95c16000 - 0x95f83ff3 com.apple.Foundation (6.9 - 1349) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x95f84000 - 0x95fb4ffb com.apple.GSS (4.0 - 2.0) /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x96058000 - 0x960f2ff7 com.apple.framework.IOKit (2.0.2 - 1324.21.1) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x960f3000 - 0x960f9fff com.apple.IOSurface (153.1 - 153.1) /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x9614e000 - 0x962a7ffb com.apple.ImageIO.framework (3.3.0 - 1570.2) /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x962a8000 - 0x962abffb libGIF.dylib (1570.2) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x962ac000 - 0x963a4ffb libJP2.dylib (1570.2) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x963a5000 - 0x963c8ff7 libJPEG.dylib (1570.2) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x963c9000 - 0x963efff3 libPng.dylib (1570.2) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x963f0000 - 0x963f2ffb libRadiance.dylib (1570.2) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x963f3000 - 0x96449ffb libTIFF.dylib (1570.2) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x96bdf000 - 0x96bf7fff com.apple.Kerberos (3.0 - 1) /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x971b0000 - 0x971b8fff com.apple.NetFS (6.0 - 4.0) /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x973e2000 - 0x973fbfff com.apple.CFOpenDirectory (10.12 - 194) /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
0x973fc000 - 0x97407fff com.apple.OpenDirectory (10.12 - 194) /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x99121000 - 0x99458ffb com.apple.security (7.0 - 57740.20.22) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x99459000 - 0x994ccff7 com.apple.securityfoundation (6.0 - 55132.20.1) /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
0x994cd000 - 0x994d0fff com.apple.xpc.ServiceManagement (1.0 - 1) /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
0x994d1000 - 0x99543fff com.apple.SystemConfiguration (1.14 - 1.14) /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x9b39f000 - 0x9b3dcff7 com.apple.AppleJPEG (1.0 - 1) /System/Library/PrivateFrameworks/AppleJPEG.framework/Versions/A/AppleJPEG
0x9b519000 - 0x9b522ffb com.apple.CommonAuth (4.0 - 2.0) /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x9b883000 - 0x9b894ff7 com.apple.CoreEmoji (1.0 - 39.1) /System/Library/PrivateFrameworks/CoreEmoji.framework/Versions/A/CoreEmoji
0x9c924000 - 0x9c998ffb com.apple.Heimdal (4.0 - 2.0) /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x9cb6d000 - 0x9cd29fff com.apple.LanguageModeling (1.0 - 123) /System/Library/PrivateFrameworks/LanguageModeling.framework/Versions/A/LanguageModeling
0x9cd2c000 - 0x9cd54ffb com.apple.MultitouchSupport.framework (368.4 - 368.4) /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSupport
0x9cd55000 - 0x9cd5ffff com.apple.NetAuth (6.0 - 6.0) /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x9cf2e000 - 0x9cf34fff com.apple.TCC (1.0 - 1) /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x9d55d000 - 0x9d55ffff com.apple.loginsupport (1.0 - 1) /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsupport.framework/Versions/A/loginsupport
0x9e05c000 - 0x9e077ffb libCRFSuite.dylib (34) /usr/lib/libCRFSuite.dylib
0x9e078000 - 0x9e081ff7 libChineseTokenizer.dylib (21) /usr/lib/libChineseTokenizer.dylib
0x9e082000 - 0x9e083fff libDiagnosticMessagesClient.dylib (102) /usr/lib/libDiagnosticMessagesClient.dylib
0x9e2be000 - 0x9e2befff libOpenScriptingUtil.dylib (172) /usr/lib/libOpenScriptingUtil.dylib
0x9e2c3000 - 0x9e2c4fff libSystem.B.dylib (1238) /usr/lib/libSystem.B.dylib
0x9e2c5000 - 0x9e2f1ff7 libarchive.2.dylib (41.20.1) /usr/lib/libarchive.2.dylib
0x9e40d000 - 0x9e40dff3 libauto.dylib (187) /usr/lib/libauto.dylib
0x9e40e000 - 0x9e41efff libbsm.0.dylib (34) /usr/lib/libbsm.0.dylib
0x9e41f000 - 0x9e42cff7 libbz2.1.0.dylib (38) /usr/lib/libbz2.1.0.dylib
0x9e42d000 - 0x9e483fff libc++.1.dylib (307.4) /usr/lib/libc++.1.dylib
0x9e484000 - 0x9e4a7ff3 libc++abi.dylib (307.2) /usr/lib/libc++abi.dylib
0x9e4a8000 - 0x9e4b9ff7 libcmph.dylib (6) /usr/lib/libcmph.dylib
0x9e4ba000 - 0x9e4cdff7 libcompression.dylib (34) /usr/lib/libcompression.dylib
0x9e4ce000 - 0x9e4cefff libcoretls.dylib (121.1.1) /usr/lib/libcoretls.dylib
0x9e4cf000 - 0x9e4d0ff7 libcoretls_cfhelpers.dylib (121.1.1) /usr/lib/libcoretls_cfhelpers.dylib
0x9e663000 - 0x9e6b8fff libcups.2.dylib (450) /usr/lib/libcups.2.dylib
0x9e6b9000 - 0x9e6b9fff libenergytrace.dylib (15) /usr/lib/libenergytrace.dylib
0x9e6bb000 - 0x9e6bffff libheimdal-asn1.dylib (498.20.2) /usr/lib/libheimdal-asn1.dylib
0x9e6c0000 - 0x9e7b0ff3 libiconv.2.dylib (50) /usr/lib/libiconv.2.dylib
0x9e7b1000 - 0x9e9cdff7 libicucore.A.dylib (57132.0.1) /usr/lib/libicucore.A.dylib
0x9e9ce000 - 0x9e9cffff liblangid.dylib (126) /usr/lib/liblangid.dylib
0x9e9d0000 - 0x9e9e9ff7 liblzma.5.dylib (10) /usr/lib/liblzma.5.dylib
0x9e9ea000 - 0x9e9ffff3 libmarisa.dylib (5) /usr/lib/libmarisa.dylib
0x9ea00000 - 0x9ecb6ff7 libmecabra.dylib (744.2.2) /usr/lib/libmecabra.dylib
0x9ecb7000 - 0x9ed2efff libnetwork.dylib (856.20.4) /usr/lib/libnetwork.dylib
0x9ed2f000 - 0x9f0f2c93 libobjc.A.dylib (706) /usr/lib/libobjc.A.dylib
0x9f0f3000 - 0x9f0f6fff libpam.2.dylib (21) /usr/lib/libpam.2.dylib
0x9f0f7000 - 0x9f125ff7 libpcap.A.dylib (67) /usr/lib/libpcap.A.dylib
0x9f126000 - 0x9f142ffb libresolv.9.dylib (64) /usr/lib/libresolv.9.dylib
0x9f17b000 - 0x9f2bdff7 libsqlite3.dylib (252) /usr/lib/libsqlite3.dylib
0x9f31a000 - 0x9f36afff libstdc++.6.dylib (104.1) /usr/lib/libstdc++.6.dylib
0x9f39c000 - 0x9f3aaff7 libxar.1.dylib (354) /usr/lib/libxar.1.dylib
0x9f3ab000 - 0x9f48fff7 libxml2.2.dylib (30.11) /usr/lib/libxml2.2.dylib
0x9f490000 - 0x9f4b8ff3 libxslt.1.dylib (15.8) /usr/lib/libxslt.1.dylib
0x9f4b9000 - 0x9f4c7ff7 libz.1.dylib (67) /usr/lib/libz.1.dylib
0x9f4d6000 - 0x9f4dafff libcache.dylib (79) /usr/lib/system/libcache.dylib
0x9f4db000 - 0x9f4e5ff3 libcommonCrypto.dylib (60092.20.1) /usr/lib/system/libcommonCrypto.dylib
0x9f4e6000 - 0x9f4ebff3 libcompiler_rt.dylib (62) /usr/lib/system/libcompiler_rt.dylib
0x9f4ec000 - 0x9f4f4ff7 libcopyfile.dylib (138) /usr/lib/system/libcopyfile.dylib
0x9f4f5000 - 0x9f55affb libcorecrypto.dylib (442.20.2) /usr/lib/system/libcorecrypto.dylib
0x9f55b000 - 0x9f589ff3 libdispatch.dylib (703.20.1) /usr/lib/system/libdispatch.dylib
0x9f58a000 - 0x9f58fff7 libdyld.dylib (421.2) /usr/lib/system/libdyld.dylib
0x9f590000 - 0x9f590fff libkeymgr.dylib (28) /usr/lib/system/libkeymgr.dylib
0x9f591000 - 0x9f59dff7 libkxld.dylib (3789.21.3) /usr/lib/system/libkxld.dylib
0x9f59e000 - 0x9f59efff liblaunch.dylib (972.20.3) /usr/lib/system/liblaunch.dylib
0x9f59f000 - 0x9f5a5ff7 libmacho.dylib (894) /usr/lib/system/libmacho.dylib
0x9f5a6000 - 0x9f5a8fff libquarantine.dylib (85) /usr/lib/system/libquarantine.dylib
0x9f5a9000 - 0x9f5aafff libremovefile.dylib (45) /usr/lib/system/libremovefile.dylib
0x9f5ab000 - 0x9f5c2ff7 libsystem_asl.dylib (349.1.1) /usr/lib/system/libsystem_asl.dylib
0x9f5c3000 - 0x9f5c3fff libsystem_blocks.dylib (67) /usr/lib/system/libsystem_blocks.dylib
0x9f5c4000 - 0x9f652ff3 libsystem_c.dylib (1158.20.4) /usr/lib/system/libsystem_c.dylib
0x9f653000 - 0x9f656fff libsystem_configuration.dylib (888.20.5) /usr/lib/system/libsystem_configuration.dylib
0x9f657000 - 0x9f65afff libsystem_coreservices.dylib (41.2) /usr/lib/system/libsystem_coreservices.dylib
0x9f65b000 - 0x9f673ffb libsystem_coretls.dylib (121.1.1) /usr/lib/system/libsystem_coretls.dylib
0x9f674000 - 0x9f67affb libsystem_dnssd.dylib (765.20.4) /usr/lib/system/libsystem_dnssd.dylib
0x9f67b000 - 0x9f6a2fff libsystem_info.dylib (503) /usr/lib/system/libsystem_info.dylib
0x9f6a3000 - 0x9f6c4ff3 libsystem_kernel.dylib (3789.21.3) /usr/lib/system/libsystem_kernel.dylib
0x9f6c5000 - 0x9f711ffb libsystem_m.dylib (3121.4) /usr/lib/system/libsystem_m.dylib
0x9f712000 - 0x9f72cffb libsystem_malloc.dylib (116) /usr/lib/system/libsystem_malloc.dylib
0x9f72d000 - 0x9f780ff7 libsystem_network.dylib (856.20.4) /usr/lib/system/libsystem_network.dylib
0x9f781000 - 0x9f78afff libsystem_networkextension.dylib (563.20.3) /usr/lib/system/libsystem_networkextension.dylib
0x9f78b000 - 0x9f793ffb libsystem_notify.dylib (165.20.1) /usr/lib/system/libsystem_notify.dylib
0x9f794000 - 0x9f79affb libsystem_platform.dylib (126.1.2) /usr/lib/system/libsystem_platform.dylib
0x9f79b000 - 0x9f7a4ffb libsystem_pthread.dylib (218.20.1) /usr/lib/system/libsystem_pthread.dylib
0x9f7a5000 - 0x9f7a8ffb libsystem_sandbox.dylib (592.21.2) /usr/lib/system/libsystem_sandbox.dylib
0x9f7a9000 - 0x9f7aafff libsystem_secinit.dylib (24) /usr/lib/system/libsystem_secinit.dylib
0x9f7ab000 - 0x9f7b2ff7 libsystem_symptoms.dylib (532.1.1) /usr/lib/system/libsystem_symptoms.dylib
0x9f7b3000 - 0x9f7d3fff libsystem_trace.dylib (518.20.8) /usr/lib/system/libsystem_trace.dylib
0x9f7d4000 - 0x9f7daffb libunwind.dylib (35.3) /usr/lib/system/libunwind.dylib
0x9f7db000 - 0x9f801fff libxpc.dylib (972.20.3) /usr/lib/system/libxpc.dylib

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 11866
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=130.9M resident=0K(0%) swapped_out_or_unallocated=130.9M(100%)
Writable regions: Total=68.6M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=68.6M(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Activity Tracing 256K 2
Kernel Alloc Once 8K 2
MALLOC 58.2M 14
MALLOC guard page 32K 7
Stack 10.0M 6
Stack Guard 56.0M 6
VM_ALLOCATE 4K 2
__DATA 4348K 143
__LINKEDIT 50.1M 8
__OBJC 856K 37
__TEXT 80.8M 143
__UNICODE 556K 2
mapped file 219.0M 77
shared memory 44K 9
=========== ======= =======
TOTAL 480.1M 444

Tags (1)
8 REPLIES 8
Community Manager

Re: Pulse Secure 5.2.5 dsAccessService seg faults

Hello Steven,

I have not heard of any response of this issue. Could you please speak with your PCS administrator to open a support case for this issue?
Highlighted
Occasional Contributor

Re: Pulse Secure 5.2.5 dsAccessService seg faults

I don't really have access to a PCS support person right now that I know of.
Highlighted
Occasional Contributor

Re: Pulse Secure 5.2.5 dsAccessService seg faults

However, something that may help is this. Where are the preferences/configs files stored on the mac for pulse secure? I suspect a prior pulse secure install may have a lingering config file which is either corrupted or incorrectly configured for this version of pulse. If I know the directory, I can uninstall, manually remove those files if they exists, and reinstall.
Highlighted
Moderator

Re: Pulse Secure 5.2.5 dsAccessService seg faults

Can you uninstall both Junos Pulse & Pulse Secure clients, reboot, and then install just Pulse Secure? The component that is crashing is from Junos Pulse, which is not compatible with Sierra, and that crash message looks similar to pre-5.2R5 clients on Sierra
Highlighted
Occasional Contributor

Re: Pulse Secure 5.2.5 dsAccessService seg faults

Yes, I have uninstalled both and reinstalled and got the same issue. That's why I'm thinking there is something that is not getting removed from the uninstall. I see no real 'uninstall' other than dragging the app to trash, which seems to run an uninstall of some sort.
Highlighted
Moderator

Re: Pulse Secure 5.2.5 dsAccessService seg faults

Thank you; yes, that is the only uninstall option for the application.
After you uninstall via emptying the trash & rebooting, can you confirm that there are no files, other than logs, at ~/Library/Application Support/Pulse Secure?
/Library/Application Support/Pulse Secure?
Highlighted
Occasional Contributor

Re: Pulse Secure 5.2.5 dsAccessService seg faults

There is a single file in /Library/Application Support/Pulse Secure/Pulse. The file is uninstall.log.
Highlighted
Moderator

Re: Pulse Secure 5.2.5 dsAccessService seg faults

Thank you for confirming
Unfortunately, that is where the installation data would be
If you install Pulse now, does the crash still happen through the Junos Pulse path?