Pulse Secure 9.0R2-819 crashes on Ubuntu 18.04

[kopkop]

Hi,

     I was trying to launch the Pulse Secure (Ver. 9.0R2-819) program on Ubuntu 18.04. It was working after a fresh install. But it refuses to start after couple of days of using. Kernel version is 4.15.0-46.

    The pulseUI program crashes immediately after launching.

=========================================================================

$ /usr/bin/env LD_LIBRARY_PATH=/usr/local/pulse:$LD_LIBRARY_PATH /usr/local/pulse/pulseUi

Segmentation fault (core dumped)

==========================================================================

    Here is the GDB trace:

============================================================================

$ /usr/bin/env LD_LIBRARY_PATH=/usr/local/pulse:$LD_LIBRARY_PATH gdb /usr/local/pulse/pulseUi

........................

Reading symbols from /usr/local/pulse/pulseUi...done.

(gdb) run

Starting program: /usr/local/pulse/pulseUi

[Thread debugging using libthread_db enabled]

Using host libthread_db library "/lib/x86_64-linux-gnu/libthread_db.so.1".

[New Thread 0x7fffe3c53700 (LWP 9492)]

[New Thread 0x7fffa3450700 (LWP 9493)]

[New Thread 0x7fffa283d700 (LWP 9494)]

[New Thread 0x7fffa203c700 (LWP 9495)]

[New Thread 0x7fffa0bba700 (LWP 9496)]

Thread 1 "pulseUi" received signal SIGSEGV, Segmentation fault.

0x00007ffff7de1ac8 in elf_machine_rela (skip_ifunc=0, reloc_addr_arg=0x7fff90628880, version=0x30, sym=0x7fff901e45b8, reloc=0x7fff9022acb8, map=0x965a40)

    at ../sysdeps/x86_64/dl-machine.h:308

308     ../sysdeps/x86_64/dl-machine.h: No such file or directory.

(gdb) bt

#0  0x00007ffff7de1ac8 in elf_machine_rela (skip_ifunc=0, reloc_addr_arg=0x7fff90628880, version=0x30, sym=0x7fff901e45b8, reloc=0x7fff9022acb8, map=0x965a40)

    at ../sysdeps/x86_64/dl-machine.h:308

#1  elf_dynamic_do_Rela (skip_ifunc=0, lazy=<optimized out>, nrelative=<optimized out>, relsize=<optimized out>, reladdr=<optimized out>, map=0x965a40) at do-rel.h:137

#2  _dl_relocate_object (scope=<optimized out>, [email protected]=1, consider_profiling=<optimized out>, [email protected]=0) at dl-reloc.c:258

#3  0x00007ffff7dea0bd in dl_open_worker ([email protected]=0x7fffffffc590) at dl-open.c:382

#4  0x00007ffff398e2df in __GI__dl_catch_exception (exception=0x7fffffffc570, operate=0x7ffff7de9dc0 <dl_open_worker>, args=0x7fffffffc590) at dl-error-skeleton.c:196

#5  0x00007ffff7de97ca in _dl_open (file=0x7ffff3f4c450 "libXcursor.so.1", mode=-2147483647, caller_dlopen=0x7ffff3c34582, nsid=<optimized out>, argc=1, argv=<optimized out>,

    env=0x7fffffffd5b8) at dl-open.c:605

#6  0x00007fffefa48f96 in dlopen_doit ([email protected]=0x7fffffffc7c0) at dlopen.c:66

#7  0x00007ffff398e2df in __GI__dl_catch_exception ([email protected]=0x7fffffffc760, operate=0x7fffefa48f40 <dlopen_doit>, args=0x7fffffffc7c0) at dl-error-skeleton.c:196

#8  0x00007ffff398e36f in __GI__dl_catch_error (objname=0x8002a0, errstring=0x8002a8, mallocedp=0x800298, operate=<optimized out>, args=<optimized out>) at dl-error-skeleton.c:215

#9  0x00007fffefa49735 in _dlerror_run ([email protected]=0x7fffefa48f40 <dlopen_doit>, [email protected]=0x7fffffffc7c0) at dlerror.c:162

#10 0x00007fffefa49051 in __dlopen (file=<optimized out>, mode=<optimized out>) at dlopen.c:87

#11 0x00007ffff3c34582 in ?? () from /usr/lib/x86_64-linux-gnu/libX11.so.6

#12 0x00007ffff3c346af in _XNoticeCreateBitmap () from /usr/lib/x86_64-linux-gnu/libX11.so.6

#13 0x00007ffff3c34ce1 in XCreatePixmap () from /usr/lib/x86_64-linux-gnu/libX11.so.6

#14 0x00007ffff136c182 in ?? () from /usr/lib/x86_64-linux-gnu/libgdk-x11-2.0.so.0

#15 0x00007ffff1337d5f in gdk_pixbuf_render_pixmap_and_mask_for_colormap () from /usr/lib/x86_64-linux-gnu/libgdk-x11-2.0.so.0

#16 0x00007ffff5811d25 in ?? () from /usr/lib/x86_64-linux-gnu/libgtk-x11-2.0.so.0

#17 0x00007ffff581660b in ?? () from /usr/lib/x86_64-linux-gnu/libgtk-x11-2.0.so.0

#18 0x00007ffff4ce610d in g_closure_invoke () from /usr/lib/x86_64-linux-gnu/libgobject-2.0.so.0

#19 0x00007ffff4cf912e in ?? () from /usr/lib/x86_64-linux-gnu/libgobject-2.0.so.0

#20 0x00007ffff4d01715 in g_signal_emit_valist () from /usr/lib/x86_64-linux-gnu/libgobject-2.0.so.0

#21 0x00007ffff4d0212f in g_signal_emit () from /usr/lib/x86_64-linux-gnu/libgobject-2.0.so.0

#22 0x00007ffff580a3d8 in gtk_widget_realize () from /usr/lib/x86_64-linux-gnu/libgtk-x11-2.0.so.0

#23 0x00007ffff5814a5d in ?? () from /usr/lib/x86_64-linux-gnu/libgtk-x11-2.0.so.0

#24 0x00007ffff4ce610d in g_closure_invoke () from /usr/lib/x86_64-linux-gnu/libgobject-2.0.so.0

#25 0x00007ffff4cf912e in ?? () from /usr/lib/x86_64-linux-gnu/libgobject-2.0.so.0

#26 0x00007ffff4d01715 in g_signal_emit_valist () from /usr/lib/x86_64-linux-gnu/libgobject-2.0.so.0

#27 0x00007ffff4d0212f in g_signal_emit () from /usr/lib/x86_64-linux-gnu/libgobject-2.0.so.0

#28 0x00007ffff5809b96 in gtk_widget_show () from /usr/lib/x86_64-linux-gnu/libgtk-x11-2.0.so.0

#29 0x0000000000440fec in openMainWindow (this=<optimized out>) at pulseUi.cpp:1476

#30 launchUI ([email protected]=1, [email protected]=0x7fffffffd5a8) at pulseUi.cpp:1339

#31 0x000000000043dc65 in main (argc=1, argv=0x7fffffffd5a8) at pulseUi.cpp:1361

(gdb)

=====================================================================================

Best regards

Zhenfang Wei

[mustangs550]

Hello @kopkop , 

I have not seen this specific issue. Is there any software that may be conflicting with Pulse? Other than this, I recommend to open a support ticket to have our engineering team look into the issue. 

[csuchindra]

Hi Zhenfang,

Thanks for the issue. As we have not come across this, we would like to know if you have done something specific that has caused this. This information will help us reproduce the issue

[DenisWal]

I am hit by this bug too. Ubuntu 18.04.

Bests

Denis

[zanyterp]

are you able to use a previous kernel version? this looks like some issues that have been reported elsewhere while using 18.04

[tuxerrante]

Hi,

what about new Ubuntu releases?

I still experience a lot of crashes.

$ sudo /opt/pulsesecure/bin/pulseUI 
dsOpenSSL Start - dsX509_get_extension_flags
dsOpenSSL End - dsX509_get_extension_flags
dsOpenSSL Start - dsX509_get_extension_flags
dsOpenSSL End - dsX509_get_extension_flags
dsOpenSSL Start - dsX509_get_key_usage
dsOpenSSL End - dsX509_get_key_usage
dsOpenSSL Start - dsX509_get_extension_flags
dsOpenSSL End - dsX509_get_extension_flags
dsOpenSSL Start - dsX509_get_extension_flags
dsOpenSSL End - dsX509_get_extension_flags
dsOpenSSL Start - dsX509_get_key_usage
dsOpenSSL End - dsX509_get_key_usage
dsOpenSSL Start - dsX509_EXTENSION_get_data
dsOpenSSL End - dsX509_EXTENSION_get_data
dsOpenSSL Start - dsX509_EXTENSION_get_length
dsOpenSSL End - dsX509_EXTENSION_get_length

(pulseUI:6403): gtkmm-CRITICAL **: 16:24:58.363: gtkmm: object `status_msg_label' not found in GtkBuilder file.

(pulseUI:6403): gtkmm-CRITICAL **: 16:24:58.363: gtkmm: Gtk::Builder: widget `status_msg_label' was not found in the GtkBuilder file, or the specified part of it.

** (pulseUI:6403): CRITICAL **: 16:24:58.363: Gtk::Builder::get_widget(): dynamic_cast<> failed.
dsOpenSSL Start - dsX509_get_extension_flags
dsOpenSSL End - dsX509_get_extension_flags
dsOpenSSL Start - dsX509_get_extension_flags
dsOpenSSL End - dsX509_get_extension_flags
dsOpenSSL Start - dsX509_get_key_usage
dsOpenSSL End - dsX509_get_key_usage
dsOpenSSL Start - dsX509_get_extension_flags
dsOpenSSL End - dsX509_get_extension_flags
dsOpenSSL Start - dsX509_get_extension_flags
dsOpenSSL End - dsX509_get_extension_flags
dsOpenSSL Start - dsX509_get_key_usage
dsOpenSSL End - dsX509_get_key_usage
dsOpenSSL Start - dsX509_EXTENSION_get_data
dsOpenSSL End - dsX509_EXTENSION_get_data
dsOpenSSL Start - dsX509_EXTENSION_get_length
dsOpenSSL End - dsX509_EXTENSION_get_length
dsOpenSSL Start - dsX509_get_extension_flags
dsOpenSSL End - dsX509_get_extension_flags
dsOpenSSL Start - dsX509_get_extension_flags
dsOpenSSL End - dsX509_get_extension_flags
dsOpenSSL Start - dsX509_get_key_usage
dsOpenSSL End - dsX509_get_key_usage
dsOpenSSL Start - dsX509_get_extension_flags
dsOpenSSL End - dsX509_get_extension_flags
dsOpenSSL Start - dsX509_get_extension_flags
dsOpenSSL End - dsX509_get_extension_flags
dsOpenSSL Start - dsX509_get_key_usage
dsOpenSSL End - dsX509_get_key_usage
dsOpenSSL Start - dsX509_EXTENSION_get_data
dsOpenSSL End - dsX509_EXTENSION_get_data
dsOpenSSL Start - dsX509_EXTENSION_get_length
dsOpenSSL End - dsX509_EXTENSION_get_length

(pulseUI:6403): gtkmm-CRITICAL **: 16:37:47.643: gtkmm: object `status_msg_label' not found in GtkBuilder file.

(pulseUI:6403): gtkmm-CRITICAL **: 16:37:47.644: gtkmm: Gtk::Builder: widget `status_msg_label' was not found in the GtkBuilder file, or the specified part of it.

** (pulseUI:6403): CRITICAL **: 16:37:47.644: Gtk::Builder::get_widget(): dynamic_cast<> failed.

My business laptop

OS: Ubuntu 20.10 x86_64 
Host: XPS 15 9560 
Kernel: 5.8.0-50-generic 
Packages: 1810 (dpkg), 16 (snap) 
Shell: bash 5.0.17 
Resolution: 1920x1080, 1920x1080 
DE: GNOME 3.38.2 
WM: Mutter 
WM Theme: Adwaita 
Theme: Yaru [GTK2/3] 
Icons: Yaru [GTK2/3] 
Terminal: gnome-terminal 
CPU: Intel i7-7700HQ (8) @ 3.800GHz 
GPU: NVIDIA GeForce GTX 1050 Mobile 
GPU: Intel HD Graphics 630 
Memory: 4842MiB / 15860MiB 

[zanyterp]

that looks similar to some items we are investigating currently. if you have not done so, please open a case with our support team for investigation to confirm

[tuxerrante]

Maybe could you give me some hint in the while?

I see a lot of users with similar issues and no solutions given.

Is there a way to run it in wine? I've tried but I've got "pulse is missing a component resource catalog"

Can we do something about those libraries? Maybe downgrading to a specific one?

Can this help you? https://stackoverflow.com/a/7882929/3673430

Maybe if you could just do an internal call to help us resolve faster, we'll really appreciate it