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Pulse Secure 9.1.1 kills my connection (Windows 10)

Occasional Visitor

Pulse Secure 9.1.1 kills my connection (Windows 10)

So basically I'm a student, and I've been using Pulse Secure to connect to my University Intranet to access a database.

 

I've been using it for months now but since today, when I click 'connect', I do get the 'connected' message back, but my internet connection immediately shuts down.

 

Same goes if I change network and connect through my phone.

 

Connection gets immediately back to normal when I cancel the pulse secure connection.

 

Spoiler
right before connecting: https://i.ibb.co/WtMDDhW/ok.jpg
right after connecting: https://i.ibb.co/5RypFHv/notok.jpg

(check the connection icon on the bottom right)

 

Edit: a colleague working on a Macbook reported the same issue

2 REPLIES 2
Community Manager

Re: Pulse Secure 9.1.1 kills my connection (Windows 10)

I will move this to the Pulse Connect Secure forum

 

The "Feedback" section is to comment on the use of the forum itself, see also

https://community.pulsesecure.net/t5/Feedback/Feedback-on-the-Pulse-Community/m-p/41097#M18

 

Moderator
Moderator

Re: Pulse Secure 9.1.1 kills my connection (Windows 10)

By looking at the network icon it seems that you're using Windows 10 - 1903. Did you recently upgrade your Windows OS and started noticing this behaviour or was it working with the same version of Windows before?

Are you able to access the resources even though the network says "No Internet Access"? I believe that should be the case.