Pulse Secure Application Launcher - M1 Max Could not launch java applets, restart browser and retry

[gaugot]

Hello, 

I have a Macbook pro M1 Max. 

At first, I had an issue mentioned in this post where I was asked to "install correct JRE version"

I tried the JDK packages mentioned in the solution.

However, when using one of these packages I get the following error: 

00217,09 2021/12/27 ********* PulseApplication Pulse_secure_Application_Launcher p0000 t14F07 jniclient.cpp:158 - 'Psal::JNIClient' Loading of Pulse Secure Java Launcher invokePulseApplet method succeeded.
00177,09 2021/12/27 ********* PulseApplication Pulse_secure_Application_Launcher p0000 t14F07 jniclient.cpp:185 - 'Psal::JNIClient' Loading of JVM objects succeeded.
00328,09 2021/12/27 ********* PulseApplication Pulse_secure_Application_Launcher p0000 t14F07 jniclient.cpp:122 - 'Psal::JNIClient' jException occured with error java.lang.NullPointerException: Cannot invoke "java.util.logging.FileHandler.close()" because "PulseJavaLauncher.PulseJavaLauncher.objFileHandler" is null
00382,09 2021/12/27 ********* PulseApplication Pulse_secure_Application_Launcher p0000 t14F07 jniclient.cpp:224 - 'Psal::JNIClient' Invocation of  Pulse Secure Java Launcher invokePulseApplet method failed with code java.lang.NullPointerException: Cannot invoke "java.util.logging.FileHandler.close()" because "PulseJavaLauncher.PulseJavaLauncher.objFileHandler" is null
00206,09 2021/12/27 ********* PulseApplication Pulse_secure_Application_Launcher p0000 t14F07 osxapplauncher.mm:619 - 'Psal::AppLauncher' Pulse Secure Java Launcher successfully launched applet.
00187,09 2021/12/27 ********* PulseApplication Pulse_secure_Application_Launcher p0000 t14F07 jniclient.cpp:58 - 'Psal::JNIClient' JNIClient about to destroy Java VM instance.
00180,09 2021/12/27 ********* PulseApplication Pulse_secure_Application_Launcher p0000 t14F07 jniclient.cpp:62 - 'Psal::JNIClient' JNIClient exiting post DestroyJavaVM.

Thanks in advance

[[email protected]]

@gaugot It's a known issue, being investigated by our Dev team. Using M1 compatible JDK will only make the HOB applet to work but not JSAM

[gabsam]

News?

[gabsam]

News?

[gabsam]

news?

[zanyterp]

our development team is continuing to work on this issue
if you have not already done so, please open a case with our support team for investigation and updates

[gabsam]

the ticket has been open for a year with no solution, a shame

[zanyterp]

thank you for letting me know you have a ticket on it currently; i am sorry it is taking time to determine how to resolve this

[[email protected]]

For HOB applet, please refer to KB https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB44896/?kA13Z000000L3ac

For JSAM, server side upgrade is needed as well. Fix version - 9.1R15.