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Pulse Secure Installation Error

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New Contributor

Pulse Secure Installation Error

I am an end user who is trying to install Pulse Secure. I get an installation error message "Pulse Secure Setup Wizard ended prematurely because of an error."

I looked at the error and it looks like the installer thinks that I am running Windows XP when in fact the OS is Windows 7.

Has anyone else experienced this issue?

Program Compatibility Assistant is disabled.

4 REPLIES 4
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Super Contributor

Re: Pulse Secure Installation Error

Are you sure you have the right version between the 32 versus 64 bit installer for your OS?

Steve Puluka BSEET - IP Architect - DQE Communications Pittsburgh, PA (Metro-Ethernet & ISP) - http://puluka.com/home
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Regular Contributor

Re: Pulse Secure Installation Error

Try the following:

1. Go to C:\Program Files\Common Files\Juniper Networks\JSCDT and right click on the JuniperCompMgr.exe file
2. Select Properties and switch to the Compatibility Tab.
Note: If the Compatibility mode settings are greyed out click on the Change settings for all users button
3. Deselect the Run this program in compatibility mode check box and click on Appy. Click on OK to close the dialog.
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New Contributor

Re: Pulse Secure Installation Error

I could not find the folder. I downloaded a Pulse Secure installer, right clicked and made sure that the file was not in compatibility mode.

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New Contributor

Re: Pulse Secure Installation Error

Yes. My OS is 64 bit version and I am using the 64-bit installer. So, the 32 bit installer gives me an error.