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Pulse Secure Login with MacOS Catalina fail

SOLVED
Visitor

Pulse Secure Login with MacOS Catalina fail

Hi,

some of our users upgraded their Macbooks to the latest Mac OS Beta Catalina Beta for testing.

If they try to login the access is rejected with Error: 1329

 

In the logfiles are this information:

 

Host checker policies could not be evaluated on host <ipadresse> address <mac address>

Login failed: Reason: No Roles

 


Client version: 9.1.2

 

Any ideas how to solve that?

 

Thanks & Regards

peter

1 REPLY 1
Moderator
Moderator

Re: Pulse Secure Login with MacOS Catalina fail

Hello Peter,

 

MacOS Catalina 10.15 is not officially qualified yet by Pulse Secure and it has been identified that the host checker components are not working correctly on Catalina. Only way to allow the Catalina is by temp. disabling the host checker restrictions for them i.e. assign a new role which does not any host checker.

 

Support and Known issues with Catalina was documented here on this KB.

 

Observed multiple times PDC crash on latest Mac OS Dev beta build with Host checker enabled - Under Investigation.

 

Thank you,

Ray.