Pulse Secure Setup Client. An unexpected error occurred. Using Windows 10.

[getech]

Hello PulseSecure,
For the past six months or so, I have been using Pulse Secure, running on Windows 10, to connect with a customer site.
Now, when I try to connect, I see the error message, "Pulse Secure Setup Client. An unexpected error occurred."
Does anyone have any thoughts/suggestions?
Thank you,
Doug

[kita]

Hello Doug,

No. I have not heard of any issues. Ideally, I would need to look at the debuglog.log to get a better understanding of the issue. Do you already have a support case open? If so, could you please provide the ticket number?

[TNT]

I just found this thread from a search engine as I have a user with the same problem. He can log onto other locations, but the primary server for his area produces the error. Below is a copy of his debuglog.log.

00122,09 2019/06/13 16:13:18.265 3 SYSTEM Pulse.exe Pulse p1940 tC0C JamNewUI.cpp:177 - 'JamUI' Pulse.exe starting - Process 1940
00132,09 2019/06/13 16:13:18.265 3 SYSTEM Pulse.exe Pulse p1940 tC0C JamNewUI.cpp:178 - 'JamUI' arguments: "-stopNoDisconnect"
00135,09 2019/06/13 16:13:18.265 3 SYSTEM Pulse.exe Pulse p1940 tC0C JamNewUI.cpp:265 - 'JamUI' The running instance of Pulse.exe was stopped.
00121,09 2019/06/13 16:13:18.265 3 SYSTEM Pulse.exe Pulse p1940 tC0C JamNewUI.cpp:517 - 'JamUI' Pulse.exe exiting - Process 1940
00159,09 2019/06/13 16:13:18.280 3 SYSTEM jamcommand.exe jamCommand p2452 tB08 jamCommand.cpp:588 - 'jamCommand' Successfully execution of Pulse.exe -stopNoDisconnect
00129,09 2019/06/13 16:13:18.280 3 SYSTEM jamcommand.exe jamCommand p2452 tB08 jamCommand.cpp:813 - 'jamCommand' deleting branding files
00190,09 2019/06/13 16:13:18.280 3 SYSTEM jamcommand.exe jamCommand p2452 tB08 jamCommand.cpp:864 - 'jamCommand' installing branding files from C:\Windows\HAL\Core\PulseSecure\5.3r1-v2\Branding.cfg

I would be interested in any ideas you may have.

[TNT]

SOLUTION: Not sure this will work for everyone, but I resolved the issue for my user by assuring Internet Explorer was configured properly. Here is what we did to resolve the problem for him.

First, make sure you use Internet Explorer. To make sure you are using IE, click the Windows Start button (it now looks like the Windows logo and is in the bottom left corner of the screen), then type Internet Explorer and press the Enter key.

Second, uninstall all browser toolbars. Click the Windows Start button as before, then type Control Panel and press Enter. Next, open Programs & Features. Scroll through the list of programs and uninstall anything that has "Toolbar" in the name. The most common are Bing, Google Toolbar and Yahoo! toolbar but watch for others.

Third, close all browser windows, and in the Control Panel open Internet Options. In the General tab click the Delete button under Browsing History, and then Delete again in the new window. Finally, under the Advanced tab, click the Reset button.

Fourth, click the Windows Start button, then type: cleanmgr and press Enter. After the evaluation of disk space check all the boxes (you may have to scroll down to see them all) and click OK. The program will safely remove temporary and duplicate files on your system.

Last, open Internet Explorer, click the Tools menu, select Pop-Up Blocker, and turn it off.