Pulse Secure Setup Wizard ended prematurely

[Peter]

Hi Ray,

I provided the first 20000 characters of the log, as the log is almost 400000 characters long. I hope this helps.

Thanks in advance.

[Peter]

Ray,

Never mind anymore and thanks for the help. I've installed 1903 Windows 10 update and it works now. 

regards,

Peter

[[email protected]]

Hi Peter,

Thank you for attaching the logs. It seems that the INSTALL action got completed without any fatal errors.

Can you upload the log file to any filehost and share the download link?

Thanks,

Ray.

[zanyterp]

Thank you for the update, @Peter.
I am not sure why an upgrade to Windows resolved it; but glad to hear that it allowed the software links to be updated and allow access. The message for failure is that a folder was not present that the installer was looking for; we have seen something similar to those log messages from when a Pulse installation was not cleaned up properly.

[Peter]

Strange, the first I installed I had never installed Pulse before. Right now I'm having problems that Pulse won't accept my Anti-Virus so I can't connect. I'm running Windows Defender and have all the updates. I tried contacting my client IT department, but it seems I'm the only one with this problem and they're telling it's my laptop... 

Your computer's security is unsatisfactory

Your computer does not meet the following security requirements. Please follow the instructions below to fix these problems. When you are done click Retry. If you choose to Close without fixing these problems, you may not have access to all of your intranet servers.  
 

   
 


1. Basis-Bescherming 
  
Instructions: No instructions are available. 
 
  
Reasons: Anti-Virus software listed in security requirements is not installed.
 
 
 
  
 
 

[[email protected]]

Are you using Windows 10 - 1809 version?

It seems the pulse client (ESAP SDK) is not detecting the installed Windows defender.

[zanyterp]

unfortunately, @Peter, we have seen this from time to time (and not just with Defender). i believe it may be a limitation on the version being used. can you confirm that you are logging in using the Pulse client (rather than a browser)?

[v.narrainen]

Hello,

need urgent help on installation of Pulse Secure 9.2 on Windows 10.

Installation does  not complete, and automatically rolls back.

Here is an extract from the error log:

DIFXAPP: INFO: Copied file: 'C:\Program Files (x86)\Common Files\Juniper Networks\JNPRNA\Drivers\jnprns\jnprns.sys' -> 'C:\WINDOWS\system32\DRVSTORE\jnprns_260C6334D987C71B41EC39304CE4AE75D6794E54\jnprns.sys'.
DIFXAPP: INFO: installing network driver 'C:\WINDOWS\system32\DRVSTORE\jnprns_260C6334D987C71B41EC39304CE4AE75D6794E54\jnprns.inf'
DIFXAPP: ERROR: Error 0x80070005 encountered while installing the inf 'C:\WINDOWS\system32\DRVSTORE\jnprns_260C6334D987C71B41EC39304CE4AE75D6794E54\jnprns.inf'. Unable to install network component 'jnprns'
DIFXAPP: ERROR: Failed to install the network driver INF C:\WINDOWS\system32\DRVSTORE\jnprns_260C6334D987C71B41EC39304CE4AE75D6794E54\jnprns.inf. Error code 0x643
DIFXAPP: ERROR: The driver installation failed. Attempting to undo system changes ... (Error code 0x643: Fatal error during installation.)
DIFXAPP: INFO: Successfully removed '{9AC1F0E9-DE2F-4B2D-910C-65CAEE9153D9}' from reference list of driver store entry ''
DIFXAPP: INFO: Driver Store entry '' removed.
DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x643)
DIFXAPP: ERROR: encountered while installing driver package 'C:\Program Files (x86)\Common Files\Juniper Networks\JNPRNA\Drivers\jnprns\jnprns.inf'
DIFXAPP: ERROR: InstallDriverPackages failed with error 0x643
DIFXAPP: RETURN: InstallDriverPackages() 1603 (0x643)
CustomAction MsiInstallDrivers returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 14:00:53: InstallExecute. Return value 3.

[v.narrainen]

Hi,

can't see the maxnum filters in the registry under :

Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Network

Installation fails as before. I guess issue is with the 1803 Windows 10 Version.

[v.narrainen]

hi,

how can i de-activate device guard ?