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Pulse Secure Setup Wizard ended prematurely

New Contributor

Pulse Secure Setup Wizard ended prematurely

When installing the Pulse Secure applciation via web or local desktop I receive the error:

 

"Pulse Secure Setup Wizard ended prematurely because of an error. Your system has not been modified. To install this program at a later time, run Setup Wizard again. Click the finish button to exit the Setup Wizard."

 

Currently running Windows 10 without Kaspersky. 

5 REPLIES 5
Moderator

Re: Pulse Secure Setup Wizard ended prematurely

Hi GreatLakes, you may be running into a known issue with Kaspersky - please see https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB40851

Please remember to mark solved once the thread is resolved. Kudos are also appreciated.
New Contributor

Re: Pulse Secure Setup Wizard ended prematurely

Hello

We are trying to install pulse secure client on some laptops but the attached error is shown, we followed all the recommendations of pulse secure community as listed below but nothing solved the issue :

  • install both versions 5.3 and 9.0 r2
  • Disable all the security agents
  • Remove Cisco AnyConnect agent
  • Modify Windows to use the maximum number of filter drivers by setting the value of the following registry key to '14'.      

Is there any chance that your agent is not supporting window 10 Version 1803 (OS Build 17134.407) ? or there might any other reason for that failure.

Frequent Contributor

Re: Pulse Secure Setup Wizard ended prematurely

Enable MSI logging using /l*vx switch command and start the installation. Wait for the installation to rollback, and open the MSI log file >> search/fold using the search string "Entrypoint" (without quotes/match case), which will help you to identify the specific install action which is failing.

 

Update this thread with the entrypoint name, followed by executed start/stop action below the entrypoint content.

Occasional Visitor

Re: Pulse Secure Setup Wizard ended prematurely

Hello,

 

I am having a similar issue with Pulse Secure installation on a Windows 10 (version 1803) laptop.

Installation does not complete and performs rollback.

 

I ran the setup via the msiexec command, here are the errors I get :

MSI (s) (A0:E8) [13:17:03:347]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI63B5.tmp, Entrypoint: DisableTDIDriver
MSI (s) (A0:10) [13:17:03:347]: Generating random cookie.
MSI (s) (A0:10) [13:17:03:350]: Created Custom Action Server with PID 1364 (0x554).
MSI (s) (A0:88) [13:17:03:393]: Running as a service.
MSI (s) (A0:88) [13:17:03:396]: Hello, I'm your 32bit Elevated Non-remapped custom action server.
MSI (s) (A0!9C) [13:17:03:440]: Creating MSIHANDLE (2446) of type 790531 for thread 1948
JamInstallerHelper 13:17:03 : >> DisableTDIDriver
MSI (s) (A0!9C) [13:17:03:441]: Closing MSIHANDLE (2446) of type 790531 for thread 1948
MSI (s) (A0!9C) [13:17:03:442]: Creating MSIHANDLE (2447) of type 790531 for thread 1948
JamInstallerHelper 13:17:03 : Device guard machine detected os Windows 10 (1803) platform x64
MSI (s) (A0!9C) [13:17:03:443]: Closing MSIHANDLE (2447) of type 790531 for thread 1948
MSI (s) (A0!9C) [13:17:03:443]: Creating MSIHANDLE (2448) of type 790531 for thread 1948
JamInstallerHelper 13:17:03 : Device Guard machine detected
MSI (s) (A0!9C) [13:17:03:443]: Closing MSIHANDLE (2448) of type 790531 for thread 1948
MSI (s) (A0!9C) [13:17:03:444]: Creating MSIHANDLE (2449) of type 790531 for thread 1948
JamInstallerHelper 13:17:03 : OpenServiceW failed with Error# 1060
MSI (s) (A0!9C) [13:17:03:445]: Closing MSIHANDLE (2449) of type 790531 for thread 1948
MSI (s) (A0!9C) [13:17:03:445]: Creating MSIHANDLE (2450) of type 790531 for thread 1948
JamInstallerHelper 13:17:03 : << DisableTDIDriver
MSI (s) (A0!9C) [13:17:03:446]: Closing MSIHANDLE (2450) of type 790531 for thread 1948
MSI (s) (A0:E8) [13:17:03:446]: Closing MSIHANDLE (2445) of type 790536 for thread 11112
MSI (s) (A0:68) [13:17:03:447]: Executing op: ActionStart(Name=ProcessComponents,Description=Updating component registration,)

 

----

 

MSI (s) (A0Smiley Very Happy4) [13:17:11:042]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSI81C2.tmp, Entrypoint: InstallDriverPackages
MSI (s) (A0!18) [13:17:11:072]: Creating MSIHANDLE (2475) of type 790531 for thread 3096
DIFXAPP: ENTER: InstallDriverPackages()
MSI (s) (A0!18) [13:17:11:073]: Closing MSIHANDLE (2475) of type 790531 for thread 3096
MSI (s) (A0!18) [13:17:11:073]: Creating MSIHANDLE (2476) of type 790531 for thread 3096
DIFXAPP: INFO: 'CustomActionData' property 'DIFxApp Version' is '2.1'.
MSI (s) (A0!18) [13:17:11:073]: Closing MSIHANDLE (2476) of type 790531 for thread 3096
MSI (s) (A0!18) [13:17:11:074]: Creating MSIHANDLE (2477) of type 790531 for thread 3096
DIFXAPP: INFO: 'CustomActionData' property 'UI Level' is '5'.
MSI (s) (A0!18) [13:17:11:074]: Closing MSIHANDLE (2477) of type 790531 for thread 3096
MSI (s) (A0!18) [13:17:11:074]: Creating MSIHANDLE (2478) of type 790531 for thread 3096
DIFXAPP: INFO: 'CustomActionData' property 'componentId' is '{9AC1F0E9-DE2F-4B2D-910C-65CAEE9153D9}'.
MSI (s) (A0!18) [13:17:11:075]: Closing MSIHANDLE (2478) of type 790531 for thread 3096
MSI (s) (A0!18) [13:17:11:075]: Creating MSIHANDLE (2479) of type 790531 for thread 3096
DIFXAPP: INFO: 'CustomActionData' property 'componentPath' is 'C:\Program Files (x86)\Common Files\Juniper Networks\JNPRNA\Drivers\jnprns\'.
MSI (s) (A0!18) [13:17:11:075]: Closing MSIHANDLE (2479) of type 790531 for thread 3096
MSI (s) (A0!18) [13:17:11:075]: Creating MSIHANDLE (2480) of type 790531 for thread 3096
DIFXAPP: INFO: 'CustomActionData' property 'flags' is 0x1F.
MSI (s) (A0!18) [13:17:11:076]: Closing MSIHANDLE (2480) of type 790531 for thread 3096
MSI (s) (A0!18) [13:17:11:076]: Creating MSIHANDLE (2481) of type 790531 for thread 3096
DIFXAPP: INFO: 'CustomActionData' property 'installState' is '2'.
MSI (s) (A0!18) [13:17:11:077]: Closing MSIHANDLE (2481) of type 790531 for thread 3096
MSI (s) (A0!18) [13:17:11:077]: Creating MSIHANDLE (2482) of type 790531 for thread 3096
DIFXAPP: INFO: 'CustomActionData' property 'ProductName' is 'Pulse Secure'.
MSI (s) (A0!18) [13:17:11:078]: Closing MSIHANDLE (2482) of type 790531 for thread 3096
MSI (s) (A0!18) [13:17:11:078]: Creating MSIHANDLE (2483) of type 790531 for thread 3096
DIFXAPP: INFO: 'CustomActionData' property 'ManufacturerName' is 'Pulse Secure, LLC'.
MSI (s) (A0!18) [13:17:11:079]: Closing MSIHANDLE (2483) of type 790531 for thread 3096
MSI (s) (A0!18) [13:17:11:079]: Creating MSIHANDLE (2484) of type 790531 for thread 3096
DIFXAPP: INFO: user SID of user performing the install is 'S-1-5-21-724626223-3445181998-3784818427-6259'.
MSI (s) (A0!18) [13:17:11:080]: Closing MSIHANDLE (2484) of type 790531 for thread 3096
MSI (s) (A0!18) [13:17:11:080]: Creating MSIHANDLE (2485) of type 790531 for thread 3096
DIFXAPP: INFO: opening HKEY_USERS\S-1-5-21-724626223-3445181998-3784818427-6259\Software\Microsoft\Windows\CurrentVersion\DIFxApp\Components\{9AC1F0E9-DE2F-4B2D-910C-65CAEE9153D9} (User's SID: 'S-1-5-21-724626223-3445181998-3784818427-6259') ...
MSI (s) (A0!18) [13:17:11:081]: Closing MSIHANDLE (2485) of type 790531 for thread 3096
MSI (s) (A0!18) [13:17:11:081]: Creating MSIHANDLE (2486) of type 790531 for thread 3096
DIFXAPP: INFO: ENTER: DriverPackageInstallW
MSI (s) (A0!18) [13:17:11:082]: Closing MSIHANDLE (2486) of type 790531 for thread 3096
MSI (s) (A0!18) [13:17:11:114]: Creating MSIHANDLE (2487) of type 790531 for thread 3096
DIFXAPP: INFO: Copied 'jnprns.inf' to driver store...
MSI (s) (A0!18) [13:17:11:115]: Closing MSIHANDLE (2487) of type 790531 for thread 3096
MSI (s) (A0!18) [13:17:11:119]: Creating MSIHANDLE (2488) of type 790531 for thread 3096
DIFXAPP: INFO: Copied 'jnprns.cat' to driver store...
MSI (s) (A0!18) [13:17:11:120]: Closing MSIHANDLE (2488) of type 790531 for thread 3096
MSI (s) (A0!18) [13:17:11:122]: Creating MSIHANDLE (2489) of type 790531 for thread 3096
DIFXAPP: INFO: Commiting queue...
MSI (s) (A0!18) [13:17:11:123]: Closing MSIHANDLE (2489) of type 790531 for thread 3096
MSI (s) (A0!18) [13:17:11:125]: Creating MSIHANDLE (2490) of type 790531 for thread 3096
DIFXAPP: INFO: Copied file: 'C:\Program Files (x86)\Common Files\Juniper Networks\JNPRNA\Drivers\jnprns\jnprns.sys' -> 'C:\WINDOWS\system32\DRVSTORE\jnprns_260C6334D987C71B41EC39304CE4AE75D6794E54\jnprns.sys'.
MSI (s) (A0!18) [13:17:11:126]: Closing MSIHANDLE (2490) of type 790531 for thread 3096
MSI (s) (A0!18) [13:17:11:363]: Creating MSIHANDLE (2491) of type 790531 for thread 3096
DIFXAPP: INFO: installing network driver 'C:\WINDOWS\system32\DRVSTORE\jnprns_260C6334D987C71B41EC39304CE4AE75D6794E54\jnprns.inf'
MSI (s) (A0!18) [13:17:11:363]: Closing MSIHANDLE (2491) of type 790531 for thread 3096
MSI (s) (A0!18) [13:17:12:452]: Creating MSIHANDLE (2492) of type 790531 for thread 3096
DIFXAPP: ERROR: Error 0x80070005 encountered while installing the inf 'C:\WINDOWS\system32\DRVSTORE\jnprns_260C6334D987C71B41EC39304CE4AE75D6794E54\jnprns.inf'. Unable to install network component 'jnprns'
MSI (s) (A0!18) [13:17:12:453]: Closing MSIHANDLE (2492) of type 790531 for thread 3096
MSI (s) (A0!18) [13:17:12:453]: Creating MSIHANDLE (2493) of type 790531 for thread 3096
DIFXAPP: ERROR: Failed to install the network driver INF C:\WINDOWS\system32\DRVSTORE\jnprns_260C6334D987C71B41EC39304CE4AE75D6794E54\jnprns.inf. Error code 0x643
MSI (s) (A0!18) [13:17:12:454]: Closing MSIHANDLE (2493) of type 790531 for thread 3096
MSI (s) (A0!18) [13:17:12:455]: Creating MSIHANDLE (2494) of type 790531 for thread 3096
DIFXAPP: ERROR: The driver installation failed. Attempting to undo system changes ... (Error code 0x643: Fatal error during installation.)
MSI (s) (A0!18) [13:17:12:456]: Closing MSIHANDLE (2494) of type 790531 for thread 3096
MSI (s) (A0!18) [13:17:12:577]: Creating MSIHANDLE (2495) of type 790531 for thread 3096
DIFXAPP: INFO: Successfully removed '{9AC1F0E9-DE2F-4B2D-910C-65CAEE9153D9}' from reference list of driver store entry ''
MSI (s) (A0!18) [13:17:12:578]: Closing MSIHANDLE (2495) of type 790531 for thread 3096
MSI (s) (A0!18) [13:17:12:581]: Creating MSIHANDLE (2496) of type 790531 for thread 3096
DIFXAPP: INFO: Driver Store entry '' removed.
MSI (s) (A0!18) [13:17:12:582]: Closing MSIHANDLE (2496) of type 790531 for thread 3096
MSI (s) (A0!18) [13:17:12:582]: Creating MSIHANDLE (2497) of type 790531 for thread 3096
DIFXAPP: INFO: RETURN: DriverPackageInstallW (0x643)
MSI (s) (A0!18) [13:17:12:583]: Closing MSIHANDLE (2497) of type 790531 for thread 3096
MSI (s) (A0!18) [13:17:12:583]: Creating MSIHANDLE (2498) of type 790531 for thread 3096
DIFXAPP: ERROR: encountered while installing driver package 'C:\Program Files (x86)\Common Files\Juniper Networks\JNPRNA\Drivers\jnprns\jnprns.inf'

Frequent Contributor

Re: Pulse Secure Setup Wizard ended prematurely

Hi,

What version of pulse client you're trying to install?

From the logs, I can see two failures...

1) TDI driver installation failure due to Device Guard enabled on Windows 1803 (not sure, it's going to affect the installation... I know it will cause issues if we you're going to use SAM proxy feature using Pulse client).

2) Network driver installation is getting failed. One thing I notice is that the copied driver file is not missing/gets deleted ( hence it may not be related to third party software conflict issue)

What about the MaxNumFilters value set on the registry???.. please check under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Network\MaxNumFilters... Change it to 14..if it's set to 8 (default).

Anyway, to rule out the third party conflict issue and device guard intervention.. please disable device guard and uninstall any security/protection softwares installed on the machine and attempt the installation.

Let me know how it goes.. Smiley Happy