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Pulse Secure Terminal Service Client Audio Redirection

New Contributor

Pulse Secure Terminal Service Client Audio Redirection

We have a 2012R2 terminal server that we typically access from the Pulse Secure Web Portal Terminal sessions. This launches the RDP connection using the PS Terminal Services client. When this occurs it properly maps the audio so that we can hear the sounds on the remote computer. It is not mapping our microphone (Recording Devices). When i go into "Sound" and select "Recording" it says:
"No Audio Devices are installed"

 

However, if i VPN into the network and initiate a RDP session using the build in windows RDP client it will map both the Playback and Recording devices. In the "Sound" menu i can see the "Recording" device and it is working.

 

Is there anyway to make the PS Terminal Services client so that it properly maps the recording device like the built in windows terminal services client does? 

 

Our PSA appliance is running 9.0r3.2-b64041. The RDP bookmark does have the checkmark "Bring Audio to this computer." I am not sure if im missing anything or if this functionality does not exist at the moment.

 

Thanks!

 

 

2 REPLIES 2
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Moderator
Moderator

Re: Pulse Secure Terminal Service Client Audio Redirection

Hi @jkozel,

 

"Bring Audio to this computer" will facilitate only the "Remote audio playback" function i.e. either leave the audio on the remote computer or play it on the local computer.

 

Hence, I believe the equivalent "Remote audio recording" function is not supported by the Pulse Secure Terminal Services client.

 

Thanks,

Ray.

Pulse Connect Secure Certified Expert
Moderator

Re: Pulse Secure Terminal Service Client Audio Redirection

@Ray is correct, there is no recording option available at this time.
Please be sure to reach out to your account team and let them know you would like to have this enhancement