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Pulse Secure Terminal Services Client Error

New Contributor

Pulse Secure Terminal Services Client Error

I have an issue that when my end users VPN to my client and then try to RDP to my set of servers they get this error.

 

"An Internal state error has occured.  The remote session will be disconnected.  Your local computer might be low on memory.  Close some programs and then try connecting again."

 

I have had my end users restart their machines and only try to connect to that one server and they are still unable to connect so I am not sure where the resource issue would be taking place.

 

I dont control the VPN but would the group that does need to restart their appliance/client for this error to go away?

 

Thanks,

 

 

4 REPLIES 4
Moderator
Moderator

Re: Pulse Secure Terminal Services Client Error

Did the RDP access work before?

 

Are the users trying to access an admin created bookmark (connection name will be in bold) or trying to access a user created one?

 

From my experience, it was never a client issue. Settings on the VPN server (Firmware version, ACL, NLA status) or on the backend RDP machine (NLA security layer value) could cause this error message.

 

 

New Contributor

Re: Pulse Secure Terminal Services Client Error

So I am new here but it will sporadically work.

 

I have checked the servers they are connecting to and tired to have them access with both NLA on and off and get the same results.

 

The links that are created on not under my control and I dont have access to look at their settings.

 

Another co worker told me that they try and then tell them to wait for like 30 minutes and sometimes it will allow them to login.

Moderator
Moderator

Re: Pulse Secure Terminal Services Client Error

Hmm... If the issue sporadic.. then the ACL on the VPN server should be fine.

If you have access to the backend RDP server, please check the value of the security layer under Windows registry settings.

Open regedit using Run >> Navigate to HKLM\SYSTEM\CurrentControlSet\Control\Terminal Server\WinStations\RDP-Tcp. Check for “SecurityLayer” value.
Moderator

Re: Pulse Secure Terminal Services Client Error

that error typically is due to the target server not being allowed in the ACL (either due to hostname or port restrictions). it could also happen if there is a firewall or route restriction that prevents access.