Pulse Secure and Adobe Creative Cloud

[dchiron]

Hello,

When Pulse Secure connects, Creative Cloud connection no longer works.

Pulse Secure 9.1.9 (4983)
Windows 10 20H2

Can't you help me ?

David

[jchettid]

Please check if this helps, here's what we have to do in the registry.

Set the NoActiveProbe DWORD value to 0.

Remove the following from HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\NlaSvc\Parameters\Internet:

* ActiveDnsProbeContent
* ActiveDnsProbeContentV6
* ActiveDnsProbeHost
* ActiveDnsProbeHostV6

By deleting the above DWORDs, we essentially eliminated the NLA's DNS query check and only rely on its TCP connection checks to validate network connectivity.

[freed96]

Just fix this issue already Pulse. No more workarounds.

This has been ongoing with Adobe and Outlook for months if not years

[DerFalk]

Any News here? AdodeCC did not work through Tunnel or Splittunnel

[zanyterp]

when you have split tunneling enabled, are you configuring via exclude routes or via include?
does the OS show internet access?

[DerFalk]

You mean in the Splittunnel policies? There are no exclude and include rules like in KB showen. there only deny and allow.

[zanyterp]

yes, i was referring to the split tunneling networks.
if you change to only include (allow) rules, does it change the behavior?
if you are on windows, do you see a warning that there is no internet connectivity?