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Pulse Secure disconnects 2-3 minutes after screen lock

philip20220801
Occasional Visitor

Pulse Secure disconnects 2-3 minutes after screen lock

Hi,

 

One of our users reported that every time he locks the screen and steps away for 2-3 minutes Pulse Secure will disconnect. I tried it on other laptops and it took more than 10 minutes but less than 30 minutes to disconnect after screen lock. Event Viewer shows the following event when I unlock the computer:

The connection .... encountered an error:

Network error.

System error (10054): An existing connection was forcibly closed by the remote host

Peer address: .... 

Event ID is 307, Source is IVE.

 

I was wondering why Pulse Secure will disconnect so quickly on some computers but not on others? How can we lengthen the time? I am not a Pulse Secure administrator but I may be able to get in contact with someone who is.

 

I have tried looking for the KB43649 mentioned in:

Pulse vpn disconnects after screen lock - Pulse Secure Community

...but I cannot find it.

 

Thank you in advance for any assistance

1 REPLY 1
zanyterp
Moderator

Re: Pulse Secure disconnects 2-3 minutes after screen lock

how aggressive are the sleep/network/power settings?
it is possible that the computer in question is disabling the network adapter at the 2-3 minute mark