Pulse Secure disconnects 2-3 minutes after screen lock

[philip20220801]

Hi,

One of our users reported that every time he locks the screen and steps away for 2-3 minutes Pulse Secure will disconnect. I tried it on other laptops and it took more than 10 minutes but less than 30 minutes to disconnect after screen lock. Event Viewer shows the following event when I unlock the computer:

The connection .... encountered an error:

Network error.

System error (10054): An existing connection was forcibly closed by the remote host

Peer address: .... 

Event ID is 307, Source is IVE.

I was wondering why Pulse Secure will disconnect so quickly on some computers but not on others? How can we lengthen the time? I am not a Pulse Secure administrator but I may be able to get in contact with someone who is.

I have tried looking for the KB43649 mentioned in:

Pulse vpn disconnects after screen lock - Pulse Secure Community

...but I cannot find it.

Thank you in advance for any assistance

[zanyterp · Accepted solution]

how aggressive are the sleep/network/power settings?
it is possible that the computer in question is disabling the network adapter at the 2-3 minute mark

[philip20220801]

Not sure but worth checking out next time this occurs. Thanks!

[zanyterp]

thank you & you are welcome