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Pulse Secure icon in the Avatar profile at Windows 7 login

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Occasional Contributor

Pulse Secure icon in the Avatar profile at Windows 7 login

Gentlemen, good evening,

I received a call requesting the removal of the Pulse Secure icon in the Avatar profile at Windows login.
I disabled the startup of the Pulse service using on Windows 7and tried other settings in Windows, but without success.

Is there some setting to remove this icon when you launch the system?

Windows 7 SP1 64 bits.
Pulse Secure 5.1.4

Thank you for your help.

Tags (1)
13 REPLIES 13
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Occasional Contributor

Re: Pulse Secure icon in the Avatar profile at Windows 7 login

https://drive.google.com/file/d/0B3tS1pPPE0Mlb2ZaOExfMlhEanc/view?usp=sharing
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Occasional Contributor

Re: Pulse Secure icon in the Avatar profile at Windows 7 login

hello

we have had also the same issue when installation pulse secure client 5.1r7
that happens on some laptops, but not all of them.

any news of that problem ?
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New Contributor

Re: Pulse Secure icon in the Avatar profile at Windows 7 login

Same issue here.
Dear people from Pulse Secure,
Please help us to remove the logo at the avatar profile at windows login!
Thanks.

Regards,
P. Hageman
University of Amsterdam
Pulser

Re: Pulse Secure icon in the Avatar profile at Windows 7 login

This will need some more investigation. Can you kindly open a support ticket for this?
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New Contributor

Re: Pulse Secure icon in the Avatar profile at Windows 7 login

Thanks for the reply.
We will open a support ticket for this issue.
Regards,
P. Hageman
University of Amsterdam
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Contributor

Re: Pulse Secure icon in the Avatar profile at Windows 7 login

I had this problem when i had my pulse client set to machine connection mode. Once i switched to user mode i dont see this problem anymore.
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Moderator

Re: Pulse Secure icon in the Avatar profile at Windows 7 login

The Pulse icon cannot be removed once credential provider is enabled; it is a behavior that occurs at the OS level is my understanding.
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New Contributor

Re: Pulse Secure icon in the Avatar profile at Windows 7 login

Maybe a silly question, but how do I enable/disable credential provider?
Regards
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New Contributor

Re: Pulse Secure icon in the Avatar profile at Windows 7 login

Opened a case and via the engineer I got version 5.2.3 (537) from the client.
With this version the icon in no longer in the Avatar profile.
P. Hageman
University of Amsterdam