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Pulse Secure installation fails with 'jnprTdi' deletion of driver file jnprTdi_9113_11723 failed

cristina10
New Contributor

Pulse Secure installation fails with 'jnprTdi' deletion of driver file jnprTdi_9113_11723 failed

Hi,


I was trying to install the Pulse Secure 9.1 on my Windows 10 machine and the operation rolls back due to the errors:

 

00161,09 2021/11/02 11:01:13.744 1 SYSTEM MsiExec.exe jnprTdi p13768 t2980 jnprTdiInstDLL.cpp:208 - 'jnprTdi' deletion of driver file jnprTdi_9113_11723 failed, error 2
00151,09 2021/11/02 11:01:13.762 1 SYSTEM MsiExec.exe jnprTdi p13768 t2980 jnprTdiInstDLL.cpp:227 - 'jnprTdi' deletion of driver key jnprTdi_9113_11723 failed

 

I did the command in cmd:

driverquery /FO LIST | findstr "Pulse"

and tried to delete the jnprTdi_XXX_XXXX as suggested in this post , but there is no jnprTdi driver present in my system32/drivers. The only one i can see in the list is jnprns.sys.

 

Attached you can find some logs (setupapi.app.log and setupapi.dev.log) from 02/11/2021 11:50 when last tried:

 

https://we.tl/t-pLlTr8p5uz