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Pulse Secure not connecting with Bitdefender Total Security

laykonfaruk
Regular Visitor

Pulse Secure not connecting with Bitdefender Total Security

Hello Pulse Secure Team,

 

I need to use Pulse Secure to connect to the client local network. But it is giving an error.

- Please check if you have a personal firewall and an updated antivirus running.

 

I'm using Bitdefender Total Security. And product updated to version 25.x in the past months. But this version cannot be detected by Pulse secure. When will you make the necessary adjustments for this version? I cannot use the product for 2-3 months

 

Looking for your reply.

Thanks.

7 REPLIES 7
r@yElr3y
Moderator

Re: Pulse Secure not connecting with Bitdefender Total Security

Same as this topic - https://community.pulsesecure.net/t5/Pulse-Desktop-Clients/Using-Pulse-Secure-v9-1-7-2525-and-F-Secu...

 

Bitdefender TS 25.x is not supported.

PCS Expert
Pulse Connect Secure Certified Expert
avanage
New Contributor

Re: Pulse Secure not connecting with Bitdefender Total Security

When do you expect support for this version to start?

 

I am using BitDefender TS 25.x and my company refused to perform a workaround process for me, as such, the only way is to uninstall the AntiVirus and connect which is not feasible in the long run. 

avanage
New Contributor

Re: Pulse Secure not connecting with Bitdefender Total Security

When will this support be made available? My company refused to do a workaround and the only way I can connect is to uninstall my Anti Virus, this is not feasible in the long run. 

 

Are you completely pulling the plug on all future Bit Defender products?

Tags (1)
ak123
New Contributor

Re: Pulse Secure not connecting with Bitdefender Total Security

I have the same problem. 

ak123
New Contributor

Re: Pulse Secure not connecting with Bitdefender Total Security

same issue with me. 

ak123
New Contributor

Re: Pulse Secure not connecting with Bitdefender Total Security

same issue with me.  BTW I have been using Pulse Secure with Bit defender for few years now. Suddently from last week the issue. 


r@yElr3y wrote:

Same as this topic - https://community.pulsesecure.net/t5/Pulse-Desktop-Clients/Using-Pulse-Secure-v9-1-7-2525-and-F-Secu...

 

Bitdefender TS 25.x is not supported.


 

avanage
New Contributor

Re: Pulse Secure not connecting with Bitdefender Total Security

Hi, 

I have been using BitDefender for couple of years as well. Looks like they are slacking since this problem was first raised in Sept 2020 but even after almost 10 months, they were still not able to fix it and need us to do a workaround.