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Pulse Secure, tunnel not enabled

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Occasional Visitor

Pulse Secure, tunnel not enabled

Hi

 

I've been using Pulse Secure on this desktop Mac for years. Three months ago, it stopped tunneling. 

I reinstalled Pulse Secure, updated to Catalina, even formatted my Mac and only installed PulseSecure to test potential software conflicts with no luck. I am now using release 9.1.3(1313)

There is no error message, nice green connection arrow, but the Advanced Connection Details show the tunnel has not been established, and I cannot connect to any of the university services. 

I have no problem when I use my laptop (also a mac running the same OS and Pulse release) on the same network, with the same credentials.

 

I do not know how to start debugging this at a deeper level. Where are log files stored, etc.?

 

Thanks

 

Santiago