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Pulse Secure uses wrong account to login to MicrosoftOnline

elaine.bowen
New Contributor

Re: Pulse Secure uses wrong account to login to MicrosoftOnline

I now get this error and can't seem to change the email address that is being used to login.  He has tried the 'Reset', has deleted the connection and reconnected, and it still auto-logs on via Chrome using the incorrect email.  I Cannot find anywhere on how this can be amended?? 

jon Cudmore UWE
New Contributor

Re: Pulse Secure uses wrong account to login to MicrosoftOnline

When pulse secure gets to the authenticator page with the wrong accout details,

chose 'sign in another way'. From the new window choose 'cancel', then in the next window

you will have the option to 'choose another account.'

Hope this helps.

jon Cudmore UWE
New Contributor

Re: Pulse Secure uses wrong account to login to MicrosoftOnline

When you get to the MS autheticator page within pulse secure that sys they have sent a code,

choose 'Sign in another way'. At the next window choose 'Cancel', then the next window will give the option to choose another account

johannterb
Visitor

Re: Pulse Secure uses wrong account to login to MicrosoftOnline

Thanks, This solved it for me