cancel
Showing results for 
Search instead for 
Did you mean: 

Pulse Secure uses wrong account to login to MicrosoftOnline

elaine.bowen
New Contributor

Re: Pulse Secure uses wrong account to login to MicrosoftOnline

I now get this error and can't seem to change the email address that is being used to login.  He has tried the 'Reset', has deleted the connection and reconnected, and it still auto-logs on via Chrome using the incorrect email.  I Cannot find anywhere on how this can be amended?? 

jon Cudmore UWE
New Contributor

Re: Pulse Secure uses wrong account to login to MicrosoftOnline

When pulse secure gets to the authenticator page with the wrong accout details,

chose 'sign in another way'. From the new window choose 'cancel', then in the next window

you will have the option to 'choose another account.'

Hope this helps.

jon Cudmore UWE
New Contributor

Re: Pulse Secure uses wrong account to login to MicrosoftOnline

When you get to the MS autheticator page within pulse secure that sys they have sent a code,

choose 'Sign in another way'. At the next window choose 'Cancel', then the next window will give the option to choose another account

johannterb
Visitor

Re: Pulse Secure uses wrong account to login to MicrosoftOnline

Thanks, This solved it for me

samuelvaz
New Member

Re: Pulse Secure uses wrong account to login to MicrosoftOnline

The ONLY way I solved it was opening my IE at www.office.com, then sign out from my account.
Keep that IE window opened !!!
Without login with any other account, I opened my Pulse, and it asked to select an account to connect, at that time I was able to add my correct account and now everything is good. Smiley Happy

Hope that helps others.

Tags (1)
michael96
New Contributor

Re: Pulse Secure uses wrong account to login to MicrosoftOnline

I have the same problem, and nothing works for me, is there any solution for this problem? 

rleung
New Contributor

Re: Pulse Secure uses wrong account to login to MicrosoftOnline

I have found a solution.

 

Go to the start menu>settings>account

Add Microsoft account.

After pulse secure will let you chose between the accounts

rleung
New Contributor

Re: Pulse Secure uses wrong account to login to MicrosoftOnline

I found a solution

 

Go to start menu>settings>accounts

 

Add additional Microsoft account

 

They will let u chose between accounts when logging into pulse secure.