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Pulse Secure uses wrong account to login to MicrosoftOnline

Occasional Visitor

Pulse Secure uses wrong account to login to MicrosoftOnline

Hello. When I connect to our VPN, Pulse Secure pops up an authentication window. The window redirects to login.microsoftonline.com. The problem is that it automatically tries to login using the wrong account. I have multiple Microsoft accounts that I use on a daily basis. I have no way of changing the account it tries to login to.


The error is get is:

AADSTS90072: User account '***@***.com' from identity provider 'https://sts.windows.net/***/' does not exist in tenant 'Work' and cannot access the application 'https://*** in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account
 
I'm using Pulse Secure Version 9.0.4 (1731)
 
How can I change/set the account it uses to login?
12 REPLIES 12
Moderator

Re: Pulse Secure uses wrong account to login to MicrosoftOnline

Pulse Client embedded browser is using Internet Explorer framework, hence please clear the cache and cookies from the IE and try again.

PCS Expert
Pulse Connect Secure Certified Expert

Re: Pulse Secure uses wrong account to login to MicrosoftOnline

Hi,

I have the same problem. However, I tried to clear the cache/cookies from all browsers but the issue still persists.

 

Is there any other way to solve this ?

 

Thank you.

New Contributor

Re: Pulse Secure uses wrong account to login to MicrosoftOnline

incognito mode?

Moderator

Re: Pulse Secure uses wrong account to login to MicrosoftOnline

If you try to access https://office.com from IE, do you see the account gets automatically logged in?

PCS Expert
Pulse Connect Secure Certified Expert
New Member

Re: Pulse Secure uses wrong account to login to MicrosoftOnline

I have the same issue. Also cleared all browsers caches and it persists. Have you solved it?

Moderator

Re: Pulse Secure uses wrong account to login to MicrosoftOnline

@digounet When connecting to VPN, do you see IE opening for authentication or an embedded browser inside Pulse Client?

 

What is the Pulse Client version being used? client >> help >> about >> left bottom corner.

PCS Expert
Pulse Connect Secure Certified Expert
New Member

Re: Pulse Secure uses wrong account to login to MicrosoftOnline

I have a user that gets the same issue. It's an embedded browser inside Pulse client that gives me the same error. He has version 9.1.8 (3143).

Even if I delete all cached data in IE and other browsers the problem still persist. This problem occured not so long ago with this user and no one else have reported this problem before. 

 

Moderator

Re: Pulse Secure uses wrong account to login to MicrosoftOnline

@joakimhustvedt Is it happening even after IE reset?

 

>> On Internet Explorer, click the Tools icon and select Internet options.
>> Go to the Advanced tab.
>> Under Reset Internet Explorer settings, click Reset.

PCS Expert
Pulse Connect Secure Certified Expert
New Contributor

Re: Pulse Secure uses wrong account to login to MicrosoftOnline

My son now gets this error and can't seem to change the email address that is being used to login.  He has tried the 'Reset', has deleted the connection and reconnected, and it still auto-logs on via Chrome using the incorrect email.  Cannot find anywhere on how this can be amended??