I now get this error and can't seem to change the email address that is being used to login. He has tried the 'Reset', has deleted the connection and reconnected, and it still auto-logs on via Chrome using the incorrect email. I Cannot find anywhere on how this can be amended??
When pulse secure gets to the authenticator page with the wrong accout details,
chose 'sign in another way'. From the new window choose 'cancel', then in the next window
you will have the option to 'choose another account.'
Hope this helps.
When you get to the MS autheticator page within pulse secure that sys they have sent a code,
choose 'Sign in another way'. At the next window choose 'Cancel', then the next window will give the option to choose another account
The ONLY way I solved it was opening my IE at www.office.com, then sign out from my account.
Keep that IE window opened !!!
Without login with any other account, I opened my Pulse, and it asked to select an account to connect, at that time I was able to add my correct account and now everything is good.
Hope that helps others.