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Pulse Secure won't recognize Mcafee

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New Contributor

Pulse Secure won't recognize Mcafee

We have a user that can't connect to the VPN stating that mcafee has out of date virus definitions, yet everything is clearly updated. I tried downloading the latest esap version but the site won't load at all. Anyone know where I can get a proper link to update the ESAP and see if that resolves the issue.
3 REPLIES 3
Moderator

Re: Pulse Secure won't recognize Mcafee

ESAP should be able to be downloaded from my.pulsesecure.net without an issue; if that is not working, please open a case with support
What version of McAfee?
What version of ESAP do you currently have?
What PCS version?
There is an issue with McAfee detection that requires 8.2R7 (8.2R7.1 if you do rewriting)
New Contributor

Re: Pulse Secure won't recognize Mcafee

The mcafee version is 10.5 and the pulse secure version is 5.2
Moderator

Re: Pulse Secure won't recognize Mcafee

What is the server version?
If it is pre-8.2R7, as I am guessing based on the behavior, are you able to set up a test using a DTE VM or upgrade a lab system to see if the behavior is resolved on 8.2R7 or 8.2R7.1?