cancel
Showing results for 
Search instead for 
Did you mean: 

Pulse client install fails

CaseyH_
Contributor

Pulse client install fails

Windows 64 bit machine using IE11 and Firefox.

 

The client downloads and installs about half way and stops.

I've looked through the other posts I could find an the overfilled filter doesn't seem to be the issue or groundhog day

 

This has worked on somewhere around 200-300 other machines fine.

This is being used at another companie's site.  I think there could be an issue with some kind of setting (GPO perhaps) that's stopping it from loading or the prompts to be pulled up and accepted it.

 

So what I'm looking for is a document advising what settings need to be in place for the client to be installed via the browser.

(I ended up sending a stand alone copy and it installed fine)

 

my current Pulse installer is 

version:   5.0.4.47117

 

thanks in advance

 

CaseyH

3 REPLIES 3
CaseyH_
Contributor

Re: Pulse client install fails

Update / More Info:

 

I found this:

http://www.juniper.net/techpubs/en_US/junos12.1x47/topics/reference/general/vpn-security-dynamic-pul...

 

But for pete's sake it's refering to Pulse 2.0 (and published 5/2014)

 

However I did pick out this piece of the puzzle.

It is also not supported on 64-bit browsers.

 

Is this still valid / true?

Kita_
Valued Contributor

Re: Pulse client install fails

If Pulse is not installing and rollbacking, you will need to setupapi.* logs in the C:\Windows\inf directory.  Please gather these logs and open a TAC case for further review.

Markp132_
Occasional Contributor

Re: Pulse client install fails

To resolve the issue, you need to edit the Windows Registry key:

HKLM/SYSTEM/CurrentControlSet/Control/Network/MaxNumFilters

 

This value defines the maximum number of network filter drivers allowed on the computer.

 

Try to change this value to 14 (maximum value Hexadecimal), and the Junos Pulse install should finish successfully.

 

Got the info from https://forums.pulsesecure.net/topic/pulse-connect-secure/96592-junos-pulse-empty-window-win-7-64-bi...

 

Mark