Pulse installation failing

[braker_]

I have a users on a Windows 7 64-bit machine that was attempting to install Pulse when his system crashed. Now when attempting to install Pulse if gets part of the way through the installation then rollsback.

Any idea how to resolve this issue?

The debuglog shows...

00158,09 2013/12/17 14:13:10.082 1 SYSTEM MsiExec.exe jnprTdi p7056 tCC8 jnprTdiInstDLL.cpp:204 - 'jnprTdi' deletion of driver file jnprTdi_747_41347 failed, error 2
00148,09 2013/12/17 14:13:10.082 1 SYSTEM MsiExec.exe jnprTdi p7056 tCC8 jnprTdiInstDLL.cpp:223 - 'jnprTdi' deletion of driver key jnprTdi_747_41347 failed
00159,09 2013/12/17 14:18:04.061 1 SYSTEM MsiExec.exe jnprTdi p5464 t1788 jnprTdiInstDLL.cpp:204 - 'jnprTdi' deletion of driver file jnprTdi_747_41347 failed, error 2
00149,09 2013/12/17 14:18:04.061 1 SYSTEM MsiExec.exe jnprTdi p5464 t1788 jnprTdiInstDLL.cpp:223 - 'jnprTdi' deletion of driver key jnprTdi_747_41347 failed

The msiexec log shows...
DIFXAPP: INFO:   Installing INF file 'C:\Program Files (x86)\Common Files\Juniper Networks\JNPRNA\Drivers\jnprva\jnprva.inf' (Plug and Play).
DIFXAPP: INFO:   Could not open file C:\Windows\System32\DriverStore\FileRepository\jnprva.inf_amd64_neutral_80b297ba301623ad\jnprva.inf. (Error code 0xE0000100: The style of the INF is different than what was requested.)
DIFXAPP: ERROR:  PnP Install failed. (Error code 0x3EE: The volume for a file has been externally altered so that the opened file is no longer valid.)
DIFXAPP: INFO:   Attempting to rollback ...
DIFXAPP: INFO:   No devices to rollback
DIFXAPP: INFO:   Successfully removed '{27004D58-4133-4E00-AF58-49385F34C88A}' from reference list of driver store entry 'C:\Windows\System32\DriverStore\FileRepository\jnprva.inf_amd64_neutral_80b297ba301623ad\jnprva.inf'
DIFXAPP: INFO:   RETURN: DriverPackageInstallW  (0x3EE)
DIFXAPP: ERROR: encountered while installing driver package 'C:\Program Files (x86)\Common Files\Juniper Networks\JNPRNA\Drivers\jnprva\jnprva.inf'
DIFXAPP: ERROR: InstallDriverPackages failed with error 0x3EE
DIFXAPP: RETURN: InstallDriverPackages() 1006 (0x3EE)
CustomAction MsiInstallDrivers returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox)
Action ended 14:17:35: InstallFinalize. Return value 3.

[filbert_]

Try the solution in this Kb. We've come across this countless times. http://kb.pulsesecure.net/InfoCenter/index?page=content&id=KB26656

[braker_]

I should have mentiioned that we have already tried the MaxNumFilters registry change.

[filbert_]

Have you tried deleting the infcache.1 file?

[braker_]

I hadn't previously but I tried just now. Deleted the file and rebooted. The installation still fails and rolls back.

[zanyterp_]

do you still have room to install additional filter drivers?

[filbert_]

Braker- Did you ever figure out how to solve this?

Thanks

[braker_]

Not really. The user finally admitted that it was an older machine and was having other problems as well. His impression was that his registry was screwed up. Wish he had mentioned that earlier.

He put in for a refresh and I never heard from him again.