Pulse stuck on 'waiting to connect' and 'connecting'

[andrew1979]

I know that there are similar posts on this topic, but I could find no post, and on answer, for my operating system, Mac OS X 10.11.2. I am running Pulse Secure version 5.3.3 (1021), and I can succesfully create a connection, but then when I click on 'Connect' it is stuck, displaying 'Waiting to connect' and 'Connecting', and switching from the one to the other. 

Do you have any solution for this problem?

Thank you for your help. 

[MercuryZ]

Did you trying checking the logs on server or client side? That should give you some more information as to where the problem lies.

[andrew1979]

Good idea, but I do not know how to access such logs... May you please help me with that? 

[MercuryZ]

For client side a quick google search "pulse secure check client logs" gave this as first search result:

https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB17327

Try to do the same for server side. (Should be System --> Logs--> user access log, but I'm not sure it's exactly the same for all models).

[andrew1979]

Ok, I saved the logs, but this is an archive 'LogAndDiagnostics.zip' which contains multiple files, which one would you like to see? 

[scofor]

Did you happen to fix this? I am having the same problem.

[r@yElr3y]

Are you seeing any error message (blue color) under the status "Waiting to Connect"?

There will be a tiny collapse button on the left side, please click it to see the details section.

[zanyterp]

debuglog.log
was this working previously or is this a new installation?
are you able to test a newer version of the software?

[youlingxiaozhuzhu]

Hi,

Has the issue been solved? I am facing the same problem. 

Strangely the first time I install the Pulse Secure, everyting is fine. After restart my laptop, the same problems appears. The error details says 'Network error'. 

The information in debuglog.log is 

00249,09 2020/07/18 11:01:10.479 3 MyUserName Pulse_Secure Pulse p11755 t17B3 ZipperThread.mm:139 - 'saveLogs' Running [commands: cd /Applications/Pulse\ Secure.app/Contents/Plugins/; zip "/Users/MyUserName/Documents/LogsAndDiagnostics.zip" */versionInfo.ini] ...

[r@yElr3y]

Please DM me the complete logs for review.