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Pulse vpn disconnects after screen lock

New Member

Pulse vpn disconnects after screen lock

Running 9.0.4 client, windows 7.  After the screen lockout, or when I lock the screen and disconnect my rdp session, reconnect the pulse vpn would be disconnected.  I check the event viewer and it shows

'The server disconnected connection rex (ID ***)

Reason (6): agentd error
Server detected error.

 

Is this a configuration issue?

3 REPLIES 3
Moderator
Moderator

Re: Pulse vpn disconnects after screen lock

I believe it is a known behaviour, please refer to the KB article (KB43649).

Search using the KB number under kb.pulsesecure.net
Moderator

Re: Pulse vpn disconnects after screen lock

are you on an RDP session that is running Pulse or are you connecting to RDP over Pulse?
te6
New Contributor

Re: Pulse vpn disconnects after screen lock

They changed the default behavior of the Pulse client (but I don't recall which version). Formerly, the Pulse client would not disconnect if you were using remote desktop and disconnected from your remote desktop session, but now, when you disconnect the remote desktop session, the pulse client drops the tunnel. the 'logic' behind this is that there's no way for the Pulse client to determine if you've reconnect, or if a different use logs in. If you were to reconnect, then there wouldn't be any security issues, but if a different use logs in, they'd be able to use your existing tunnel because there's no ?simple? way in windows to limit connections via network interfaces to specific users.

I think they should have implemented this so that you can only establish a connection if a single user is logged in,. also if a connection is active and that user disconnects, the tunnel /should/ remain active until 1) it times out or 2) any other user remote desktop session is activated.

My solution to this is to use two machines like so:
1) from my desktop, i connect via rdp to pc1
2) from pc1, i rdp to pc2
3) from pc2, i use the pulse client to connect to a remote vpn.
4) if i disconnect the connection from my desktop to pc1, the connection from pc1 to pc2 remains active and thus my pulse secure session stays active until it times out.