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Question about the code-signing issue

scoutt
Contributor

Re: Question about the code-signing issue

Nope, I did not change anything. Installed update, rebooted and tested on a laptop that it all worked. Clients were told to uninstall all Pulse apps and then try to login. Pulse then gave them new PSAL  to install, which is expected even on new clients. And away they go.

 

If you install the update, and disable auto upgrade option, they still can't login. They must uninstall still. The problem is the cert that has expired is still on the clinets machine, they must removed that to get the new cert, which is what PSAL will do.

kkullot
Occasional Contributor

Re: Question about the code-signing issue

Scoutt,  Would you mind providing the email you sent out?  

scoutt
Contributor

Re: Question about the code-signing issue

We actually sent a PDF explaining how to uninstall and what to expect when you install. Because the PSAL was so new Windows Defender Smartscreen didn't like it. I'll see if I can send it to you in a PM.

tom.mccomb@cardworks.com
Occasional Contributor

Re: Question about the code-signing issue

Hate to drum this up but you did NOT perform the underlined following on your appliances?

 

  • Please do not use the Pulse Desktop Client that is shipped with these PCS Builds.
  • This fix doesn't need the Pulse Desktop clients to be updated.
  • We strongly recommend disabling "Enable web installation and automatic upgrade of Pulse Secure clients" from the PCS server (Maintenance -> System -> Options).

I'm prepping to send out the Uninstaller package to 500+ users and then we are manually touching the users who do not have admin rights to their machines.

 

If all you did was upgrade the appliance and no end user interaction then that is an ideal scenario but..it just doesn't make sense.  Could be the anxiety kicking in though.

scoutt
Contributor

Re: Question about the code-signing issue

lol, apparently there isn't a PM. All the PDF contained was screenshots of uninstalling and re-installing the apps

scoutt
Contributor

Re: Question about the code-signing issue

Tom, correct, I did not disable that feature.

tom.mccomb@cardworks.com
Occasional Contributor

Re: Question about the code-signing issue

And your web based users had no interactions to worry about?  Interesting.  Guess I'll find out tonight.

 

scoutt
Contributor

Re: Question about the code-signing issue

well I wouldn't go that far lol. They are users you know. You can explain to them in the most kindergarten way and they will still mess it up. But as for the upgrade, no it was actually pretty smooth as far as a end user is concerned. They whined it took a few hours to complete but ehh. lol

kkullot
Occasional Contributor

Re: Question about the code-signing issue

Scoutt,  Not sure if DM option is on here but can you send me your PDF via email?  kkullot@rochestermn.gov? 

scoutt
Contributor

Re: Question about the code-signing issue

Email has been sent