Network error in Pulse Secure Terminal Services Client

[Alekzander]

Why was this thread moved to Desktop Clients when it has nothing to do with Desktop Clients??

I have the same problem for a couple of months now, on multiple devices, i have tried everything including troubleshooting it with Network Team, debuging logs and even fully formating and installing windows again.

Same error occurs 20 times a day before it actually let's you connect to your remote computer.

"The connection was ended because of a network error. Please try connecting to the remote computer again" and the error is coming from the Pulse Secure Terminal Services Client, that is from the Browser, not from the Desktop Client.

What is going on and why isn't Pulse aware of it or doing something about it, i have to enter credentials 20 times before it opens my virtual machine. 

Please help and do something about it, it's getting really frustrating and it's happening for months now....

[zanyterp]

i am not sure why it was moved
unfortunately, we have not seen reports of this to provide an update on that. do you know if there is an active case on this?
i have some ideas on what might be happening; but would like to review case data (if available)

[Alekzander]

Hi and thanks for your answer. Unfortunately i don't see a case open or some sort and now i see that the original text of the creator of this thread was removed also for whatever reasons...

I would really like your input on this issue if you would be kind to share it with me. Any help would be really appreciate it i really don't know what to do anymore.

Many thanks

[Alekzander]

Can anybody help with this because it's getting really frustrating and i am running out of options, i am wasting 20 minutes every morning to connect to my VM??

I would really appreciate if a pulse technician or something could take a look at a log. I deleted the debuglog and saved the new one right after i get the error so that you don't have to scroll through all the sessions and find the error.

[ExhaustedTech]

Did you ever get any answer to this? We are experiencing the same thing and it's quite frustrating

[Alekzander]

I got just the above response from zanyterp who seems to be a moderator. And they also deleted the parent post who was created by a person who also experiences the same thing. 

I really don't understand why are they ignoring the issue, maybe they are aware of it i really don't know and i don't know what to say anymore either...

[zanyterp]

can you try to message me the log, please? I do not see you when i attempt to create a message

we are not aware of this being a wide-spread issue; i did not (intentionally) delete any posts and when i moved this from the pulse client forum to this forum the content all appeared to move

do you have access to the server side that we can get logs from there as well? this message is known to happen when any of the following are true: DNS resolution fails, port 3389 is blocked, the host is not in the ACL, there is a round-robin DNS connection for the connection to the appliance, the target server is overloaded, the target server does not allow access from the PCS, the target server does not allow access for the user

[Alekzander]

Unfortunately i don't have or see any option to privately message you...

I don't have access to the server side to get logs but i can try and kindly ask network team to see if they can provide me with one also, i'm sure that if they have some time they would help me, the problem is that i don't know exactly if they can isolate one for my connection only or if they are bulk for all connections, that would be a problem, i will try and see but i'm not that well versed in this domain, i just want it fixed because it didn't happen before

In the mean time it would be nice if we could find a way to message you the debuglog that i saved after i got the error, but i don't know how, any suggestions would be appreciated..

Many thanks for your answer.

[zanyterp]

can you email them to me at [email protected], please?

[Alekzander]

Hi, i have emailed you the debuglog. I will wait for an answer from you here, many thanks again for your help.