SA does not guarantee concurrent user licenses for an IVS

[mba_gsz_]

Hi,

I am using SA6500 version 7.1R4.1, 750 user licenses. It seems that when the total concurrent users reach the burst limit of one IVS, no new user can connect on this particular IVS. Even if there are less users than the guaranteed threshold.

I don't have this issue in 6.3R4, so I think its a bug in 7.1R4.1. Did someone encountered the same issue on this version or more recent?

I remember of a similar known issue in 7.1R2 (where the burst was useless) so that might be related.

I checked in the release notes and did not find any reference, sorry if I missed it.

Thanks for your feedback

Matthieu

[Felipe_]

HI,

There is one issue I know that was fixed in 7.1R3 (experienced after upgrading to 7.1R1) which discusses this issue but you are already running 7.1R4.1.

The  root cause of that stated: (release noted 608463).

Burst IVS user licenses were not taken into consideration
while evaluating number of available user licenses for IVS

Your scenario may be different if I misunderstood your questions and there were no other problems reported, so I I suggest you open up a JTAC case for review and investigation.

Regards,

Felipe