probably easy to solve...
My Sa2000 is not putting users on the right page, instead of sending users to the portal page, with links and etc, puts users on a page like https://extranet.xxxx.com/dana-na/auth/url_default/welcome.cgi?p=logo&signinId=url_default
and only displays the logo.
Then user have to delete the dana-na/auth/url_default/welcome.cgi?p=logo&signinId=url_default and then he will receive the correct page, with links and remote desktop acces.
Is the sign in URL for user access is mmaped to a custom sign in page or default sign in page in IVE admin under signin polices.
I suspect the problem to be with sign in page mapped, can you try with default sign in page and update us on the progress.