SA2500 7.1r6 -> Windows 8 RDP and Citrix Proxy

[ChrisJu_]

Before updating the SA to an officially supported version (7.3): We use Citrix and RDP connections via Juniper Proxy services (either ActiveX or JSAM, no network connect). On all Windows 8 installations we have tried those sessions start up fine but will disconnect / reconnect all the time. I tried connecting both with IE 10 (Desktop) and Chrome, same behaviour. Virtual machines (XP or 7) inside the Windows 8 box work flawlessly.

Has anyone used these features on Win 8 successfully or is this behaviour corrected in the new firmware?

[zanyterp_]

Thank you for that KB link. I don't think we were aware that MS had created another loopback issue.

[zanyterp_]

What are the error messages seen?

[ChrisJu_]

No error messages as such: the sessions start fine, then after a few seconds (up to 2 minutes) the screen freezes and you get the reconnect message from the windows terminal services client.  After that the session reconnects until the next freeze.

[NULL_ · Accepted solution]

Hi ChrisJu,

we had a similar problem with Mac Clients on some of the 7.1rx Release I think after the 71r8 (R8 included) it had been fixed,  7.1R10  and 7.1R11 work fine for us.

I donÕt think that 7.1R6 does have official support for Win8.

Download a DTE Version and create a small test bed so you could easily test if 7.1r10 or 7.2Rx does fix your problem.

Best Regards

NULL

[MvdH25_]

Did you try updating the Java client ?

We've seen the problem before....also 99% of the time related to Java installations!

Our solution...remove all Java's...and install only (!) the last one.

Brgds,

Maarten

[epjls_]

Does anyone have a fix for this. We have been testing Win 8 RDP and TS and disconnect constantly. We tested this against 7.3R1 which is supposed to be Win 8 compliant. It happens most often on wireless but we have also seen situations on wired.

[MikeKeller_]

Hello,

We have the same problems on our SA2500 cluster with OS 7.3R1. On some Windows 8 Pro Clients the terminal session freezes over and over again. Some other Win 8 clients doesn't have any problems. The Hobsoft java rdp applet works on this clients without problems. I think it's a problem with device drivers, because I virtualised a physical machine with problems and after it run in a VM (Hyper-V) the problem never show again.

Regards, Mike

[zanyterp_]

Are you using RADIUS accounting? Does disabling that make a difference?
What does your client-side log show?

[MikeKeller_]

No RADIUS accounting, only normal LDAP / Active Directory users. I have deleted every client side log before starts the terminal session, but it didn't created new logfiles.