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SA2500 8.0R11 Freezes

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SA2500 8.0R11 Freezes

Hello,

we have 2 SA2500 devices. One in our primary location and one in our DR site.
the primary is used by our remote workers. The access a Terminal server farm.
Since a few weeks the users complain about the performance and mass freezes wich result in disconnections in the TS farm.
We have moved the TSfarm to other storage, no effect. The farm is perfoming great for in house users. But the remote workers keep complaining.
I am, as an admin, using pulse connect to VPN and I am expieriecing the same problems. My RDP sessions (to other servers) also freeze. I am still connected when this happens. When I use the DR site everything works fine. Both appliances are on 8.0R11

Does anyone have any idea how to troubleshoot this? The appliance is rebooteded many times already
2 REPLIES 2
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Re: SA2500 8.0R11 Freezes

Hi, we are experiencing the same issue. Both to physical desktop and virtual environment. Did you ever find a resolution and if so would you mind sharing. We have a case opened at the moment for this.
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Re: SA2500 8.0R11 Freezes

Do you have RADIUS accounting enabled? If yes, does the behavior resolve when disabled?
Are you connecting over the VPN Tunnel or using the WTS client bookmark?