SA2500 Operating System not Found

[weili0505]

SA2500 Operating System not Found

Hello,

I need help with my SA 2500 SSL VPN.
I turned it on and connected it via the console and it states: OPERATING SYSTEM NOT FOUND.

It was working fine before I disconnected power and reconnect it.
How is the operating system just gone like that?

Thank you for your help!

[mspiers]

It sounds like the disk has been corrupted, do you get the option to press Tab and choose rolback or factory reset as shown at the end of this KB - https://kb.pulsesecure.net/articles/Pulse_Secure_Article/KB10157/ ?

If you cannot recover the system this way then it will need to be RMA and a replacement delivered.

[weili0505]

Thanks for your response!
No... unfortunately there was no option to Tab.
Whatever key I pressed it says: No Operating System Found.
How come there is no hardware button to press to reset to factory setting?
Juniper SSG has a hardware button to press to reset to factory setting, I could not find that on SA2500.

[mspiers]

I don't believe a factory reset pin button has ever been part of the design for the IVE appliances, the closest thing I know of is the pinhole on the front of SM-160 and SM-360 to perform a restart.

As the system is consistently not booting to the point where you can select rollback or factory reset then the disk is corrupted and the SA2500 should be RMA to get a replacement.
If it does manage to recover and you can rollback/factory reset please generate a snapshot (with debuglog and config included) soon after you log in and open a case so we can look to see what it is reporting about the disk status as it might fail again in the future.