SA4500 Dead after update power supply led turned amber

[Thor2020]

Hello

we still running two sa4500 after we applied the latest firmware to fix SA44101 one didn’t came back after reboot from update cycle.

The power supply LED on the back shows amber the front leds are dark.

We unplugged the power chord multiple times nothing changed.

Any ideas what we can try next to bring it back to life?

[mustangs550]

Hello @Thor2020 , 

This seems like you may have ran into a hardware issue. The SA4500 is EOL. 

Have you tried using another cord? Have you tried force shutoff, after this is on with the amber LED's? 

[Thor2020]

@mustangs550 

Thanks for the reply.

i don‘t think it is the power chord, if you mean unplug and replug it from the power  when you write „...force shutoff...“  yes we tried it multiple times.

[zanyterp]

i'm not familiar with the support contract side of things; but if you have one, what does the RMA status look like?

yes, i believe what @mustangs550 is referencing is to unplug from both the outlet and the power supply from the system, waiting 30 - 60 seconds, and repeating

[Nephalem]

our SA4500 had exactly the same behaviour! During the update the second node simply didn't came up anymore and our migration project isn't finished yet.

Pulse obviously is refusing any kind of support for EOS hardware. We've orderd another used device for the time, yet struggle to find the appropriate updates for the upgrade path since they also seem to be removed from the download center (and we don't have them locally anymore to get from 6.3R4 to 8.1R15 again).

Can anyone here help us out?

Thanks!

[Nephalem]

Just for documentation purposes - the software was provided by the Pulse support (thanks again for the quick reply!)

Still this doesn't solve the initial cause and if multiple people have the same issue there might be a bug in the firmware.