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SA4500 Junos Pulse client get error message: Network error.(error 1115)

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Contributor

SA4500 Junos Pulse client get error message: Network error.(error 1115)

Hi, everyone:

Sometimes user get  error message: Network error.(error 1115) when they launch Junos Pulse client, but I'm sure the network access is fine(access to internet or SA4500 server ip successful), is there any solution to resolve it?

 

PS.

1. I had tried uninstall junos pulse client component from client PC and reinstall it , but sometimes this issue occured again.

2. there are some client PC usually occur , not only one client PC have this issue.

3.error message screenshot as the attachment, junos pulse client debug log as attachment.

 

ModelSmiley FrustratedA4500

Firmware Version: 7.1R7

Junos Pulse client Version:2.1.3.18795

client PC OS version: Windows Xp sp3

 

BR

Alvin

 

 

 

2 REPLIES 2
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Super Contributor

Re: SA4500 Junos Pulse client get error message: Network error.(error 1115)

Hi Alvinsu,

 

Though it does indicate a network issue as per the logs, can you see if you can test with a higher version of pulse like 3.0r6 on one of the clients and see if it resolves the issue.

 

Regards,

Jay

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Respected Contributor

Re: SA4500 Junos Pulse client get error message: Network error.(error 1115)

From the log:

00173,09 2012/09/20 13:49:32.312 1 SYSTEM dsAccessService.exe iveConnectionMethod p2968 t1914 connInstance.cpp:1161 - 'iveConnectionMethod' Error connecting channel: Host Not Found

What does a tcp dump on the client pc show?