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Sierra Mac OS X 10.12 dsAccessService crashes!

New Contributor

Sierra Mac OS X 10.12 dsAccessService crashes!

After upgrading to Sierra Mac OS X 10.12 (16A323) I have not been able to run Pulse Secure.

I downloaded the latest Pulse Secure Client ps-pulse-mac-5.2r4.1-b787-installer.dmg and it appears to install correctly. When I select a pervious configured VPN endpoint and try to connect it fails. The GUI still runs but the list of VPN endpoints is now empty.

I can no longer connect or add a new VPN endpoint. Looking in my console logs I see this Pulse Secure service has created a crash file.

[code]/Library/Logs/DiagnosticReports/dsAccessService_2016-10-07-113203_YA-MBP-2015.crash[/code]

The contents of the crash file are bellow.

[code]
Process: dsAccessService [26744]
Path: /Applications/Pulse Secure.app/Contents/Plugins/JUNS/dsAccessService
Identifier: dsAccessService
Version: ???
Code Type: X86 (Native)
Parent Process: launchd [1]
Responsible: dsAccessService [26744]
User ID: 0

Date/Time: 2016-10-07 11:32:03.616 -0700
OS Version: Mac OS X 10.12 (16A323)
Report Version: 12
Anonymous UUID: 1CBD7173-F4A5-C945-A948-0E9704FB141A

Sleep/Wake UUID: 61481729-D62B-4CD4-A29D-56B11660482C

Time Awake Since Boot: 21000 seconds
Time Since Wake: 8800 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000020
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [0]

VM Regions Near 0x20:
-->
__TEXT 00000000000fc000-0000000000124000 [ 160K] r-x/rwx SM=COW /Applications/Pulse Secure.app/Contents/Plugins/JUNS/dsAccessService

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_c.dylib 0x9f58fd40 strlen + 16
1 libsystem_c.dylib 0x9f5d404a __vfprintf + 6216
2 libsystem_c.dylib 0x9f5f940b __v2printf + 663
3 libsystem_c.dylib 0x9f5dff1e _vsnprintf + 469
4 libsystem_c.dylib 0x9f5dffb8 vsnprintf + 71
5 dsTMService.dylib 0x01c94f49 0x1b7e000 + 1142601
6 dsTMService.dylib 0x01b81ec0 0x1b7e000 + 16064
7 dsTMService.dylib 0x01c90dd5 0x1b7e000 + 1125845
8 dsTMService.dylib 0x01b7f562 0x1b7e000 + 5474
9 dsTMService.dylib 0x01b7f4ef 0x1b7e000 + 5359
10 dsTMService.dylib 0x01b80ada DSAccessPluginInitEx + 139
11 dsAccessService 0x0010f6c6 DSAccessPluginLoader::recover() + 524
12 dsAccessService 0x001090c7 DSAccessService:Smiley SurprisednConfigFileChange() + 2451
13 dsAccessService 0x0010a53a non-virtual thunk to DSAccessService:Smiley SurprisednConfigFileChange() + 20
14 dsAccessService 0x001112f8 ConfigFileMonitor::start(wchar_t const*) + 210
15 dsAccessService 0x00106b24 DSAccessService::Initialize(_DSAccessIpcMode) + 1146
16 dsAccessService 0x000fe689 CmdRunService() + 106
17 dsAccessService 0x000fe015 main + 469
18 dsAccessService 0x000fdd35 start + 53

Thread 1:
0 libsystem_kernel.dylib 0x9f689cbe __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9f769dfa _pthread_wqthread + 1210
2 libsystem_pthread.dylib 0x9f76991a start_wqthread + 34

Thread 2:
0 libsystem_kernel.dylib 0x9f689cbe __workq_kernreturn + 10
1 libsystem_pthread.dylib 0x9f769c89 _pthread_wqthread + 841
2 libsystem_pthread.dylib 0x9f76991a start_wqthread + 34

Thread 3:
0 libsystem_pthread.dylib 0x9f7698f8 start_wqthread + 0
1 ??? 0x798312a0 0 + 2038633120

Thread 4:
0 libsystem_kernel.dylib 0x9f68964e __select + 10
1 dsTMService.dylib 0x01c90c2a 0x1b7e000 + 1125418
2 dsTMService.dylib 0x01c9285e 0x1b7e000 + 1132638
3 libdsNetworkMonitor.dylib 0x01d34be5 os_thread::runThreadFunction(void*) + 37
4 libsystem_pthread.dylib 0x9f76a11b _pthread_body + 184
5 libsystem_pthread.dylib 0x9f76a063 _pthread_start + 243
6 libsystem_pthread.dylib 0x9f76993e thread_start + 34

Thread 0 crashed with X86 Thread State (32-bit):
eax: 0xffffffff ebx: 0x00000073 ecx: 0x0000002a edx: 0x00000020
edi: 0x00000002 esi: 0x01cc373c ebp: 0xbff02ba8 esp: 0xbff028dc
ss: 0x00000023 efl: 0x00210286 eip: 0x9f58fd40 cs: 0x0000001b
ds: 0x00000023 es: 0x00000023 fs: 0x00000000 gs: 0x0000000f
cr2: 0x00000020

Logical CPU: 2
Error Code: 0x00000004
Trap Number: 14


Binary Images:
0xfc000 - 0x123ffb +dsAccessService (???) /Applications/Pulse Secure.app/Contents/Plugins/JUNS/dsAccessService
0x146000 - 0x15eff3 +libdsAccessServicePS.dylib (0) /Applications/Pulse Secure.app/Contents/Plugins/JUNS/libdsAccessServicePS.dylib
0x220000 - 0x259ba7 dyld (421.1) /usr/lib/dyld
0x298000 - 0x2b5fff com.apple.security.csparser (3.0 - 57740.1.18) /System/Library/Frameworks/Security.framework/PlugIns/csparser.bundle/Contents/MacOS/csparser
0x1b7e000 - 0x1d09ff7 +dsTMService.dylib (0) /Applications/Pulse Secure.app/Contents/Plugins/TunnelManager/dsTMService.dylib
0x1d24000 - 0x1d3cffb +libdsNetworkMonitor.dylib (0) /Applications/Pulse Secure.app/Contents/Plugins/JUNS/libdsNetworkMonitor.dylib
0x1d55000 - 0x1e48fe7 +libcrypto.dylib (0) /Applications/Pulse Secure.app/Contents/Plugins/dsOpenSSL/libcrypto.dylib
0x91755000 - 0x91755fff com.apple.Accelerate (1.11 - Accelerate 1.11) /System/Library/Frameworks/Accelerate.framework/Versions/A/Accelerate
0x9176e000 - 0x91dd4fe7 com.apple.vImage (8.1 - ???) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.framework/Versions/A/vImage
0x91dd5000 - 0x91f21ff7 libBLAS.dylib (1185) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBLAS.dylib
0x91f22000 - 0x91f34ffb libBNNS.dylib (14) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libBNNS.dylib
0x91f35000 - 0x922d0fff libLAPACK.dylib (1185) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLAPACK.dylib
0x922d1000 - 0x922e7ff7 libLinearAlgebra.dylib (1185) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libLinearAlgebra.dylib
0x922e8000 - 0x92302ff7 libSparseBLAS.dylib (1185) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libSparseBLAS.dylib
0x92303000 - 0x92450feb libvDSP.dylib (600) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvDSP.dylib
0x92451000 - 0x92532fef libvMisc.dylib (600) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/libvMisc.dylib
0x92533000 - 0x92533fff com.apple.Accelerate.vecLib (3.11 - vecLib 3.11) /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.framework/Versions/A/vecLib
0x931a2000 - 0x931a2fff com.apple.ApplicationServices (48 - 48) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/ApplicationServices
0x931a3000 - 0x93211fff com.apple.ApplicationServices.ATS (377 - 422) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/ATS
0x932aa000 - 0x933d7ff7 libFontParser.dylib (194) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontParser.dylib
0x933d8000 - 0x93423ffb libFontRegistry.dylib (196) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x934c2000 - 0x93572ff7 com.apple.ColorSync (4.12.0 - 502) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ColorSync.framework/Versions/A/ColorSync
0x93573000 - 0x935c9ff7 com.apple.HIServices (1.22 - 589) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/HIServices.framework/Versions/A/HIServices
0x935ca000 - 0x935d9ff7 com.apple.LangAnalysis (1.7.0 - 1.7.0) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/LangAnalysis.framework/Versions/A/LangAnalysis
0x935da000 - 0x93632ffb com.apple.print.framework.PrintCore (12 - 491) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/PrintCore.framework/Versions/A/PrintCore
0x93633000 - 0x936cdff3 com.apple.QD (3.12 - 310) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/QD.framework/Versions/A/QD
0x936ce000 - 0x936daff3 com.apple.speech.synthesis.framework (6.0.15 - 6.0.15) /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/SpeechSynthesis.framework/Versions/A/SpeechSynthesis
0x936db000 - 0x938c7ffb com.apple.audio.toolbox.AudioToolbox (1.14 - 1.14) /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x938c9000 - 0x93c2eff7 com.apple.CFNetwork (807.0.4 - 807.0.4) /System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
0x94140000 - 0x941d9ff7 com.apple.audio.CoreAudio (4.3.0 - 4.3.0) /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x941ed000 - 0x944d3fff com.apple.CoreData (120 - 752.2) /System/Library/Frameworks/CoreData.framework/Versions/A/CoreData
0x944db000 - 0x9497bfff com.apple.CoreFoundation (6.9 - 1348.1) /System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
0x9497c000 - 0x9501dff7 com.apple.CoreGraphics (2.0 - 1070) /System/Library/Frameworks/CoreGraphics.framework/Versions/A/CoreGraphics
0x953b3000 - 0x953b3fff com.apple.CoreServices (775.8 - 775.8) /System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
0x953b4000 - 0x95405fff com.apple.AE (712 - 712) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
0x95406000 - 0x956e7ffb com.apple.CoreServices.CarbonCore (1159 - 1159) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonCore.framework/Versions/A/CarbonCore
0x956e8000 - 0x9571bffb com.apple.DictionaryServices (1.2 - 274) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/DictionaryServices.framework/Versions/A/DictionaryServices
0x9571c000 - 0x95723fff com.apple.CoreServices.FSEvents (1230 - 1230) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvents.framework/Versions/A/FSEvents
0x95724000 - 0x95846ffb com.apple.LaunchServices (775.8 - 775.8) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/LaunchServices.framework/Versions/A/LaunchServices
0x95847000 - 0x958f5fff com.apple.Metadata (10.7.0 - 1075) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/Metadata.framework/Versions/A/Metadata
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0x95957000 - 0x959c8fff com.apple.SearchKit (1.4.0 - 1.4.0) /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchKit.framework/Versions/A/SearchKit
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0x95a10000 - 0x95b52fff com.apple.CoreText (352.0 - 544) /System/Library/Frameworks/CoreText.framework/Versions/A/CoreText
0x95bfb000 - 0x95c04ff7 com.apple.DiskArbitration (2.7 - 2.7) /System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
0x95c08000 - 0x95f75ff3 com.apple.Foundation (6.9 - 1349) /System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
0x95f76000 - 0x95fa6ffb com.apple.GSS (4.0 - 2.0) /System/Library/Frameworks/GSS.framework/Versions/A/GSS
0x9604a000 - 0x960e4ff7 com.apple.framework.IOKit (2.0.2 - 1324.1.7) /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x960e5000 - 0x960ebfff com.apple.IOSurface (152 - 152) /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x96140000 - 0x96299ffb com.apple.ImageIO.framework (3.3.0 - 1570.1) /System/Library/Frameworks/ImageIO.framework/Versions/A/ImageIO
0x9629a000 - 0x9629dffb libGIF.dylib (1570.1) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x9629e000 - 0x96396ffb libJP2.dylib (1570.1) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJP2.dylib
0x96397000 - 0x963baff7 libJPEG.dylib (1570.1) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libJPEG.dylib
0x963bb000 - 0x963e1ff3 libPng.dylib (1570.1) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libPng.dylib
0x963e2000 - 0x963e4ffb libRadiance.dylib (1570.1) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libRadiance.dylib
0x963e5000 - 0x9643bffb libTIFF.dylib (1570.1) /System/Library/Frameworks/ImageIO.framework/Versions/A/Resources/libTIFF.dylib
0x96bd0000 - 0x96be8fff com.apple.Kerberos (3.0 - 1) /System/Library/Frameworks/Kerberos.framework/Versions/A/Kerberos
0x9719f000 - 0x971a7fff com.apple.NetFS (6.0 - 4.0) /System/Library/Frameworks/NetFS.framework/Versions/A/NetFS
0x973d1000 - 0x973eafff com.apple.CFOpenDirectory (10.12 - 194) /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpenDirectory.framework/Versions/A/CFOpenDirectory
0x973eb000 - 0x973f6fff com.apple.OpenDirectory (10.12 - 194) /System/Library/Frameworks/OpenDirectory.framework/Versions/A/OpenDirectory
0x9910f000 - 0x99446ff3 com.apple.security (7.0 - 57740.1.18) /System/Library/Frameworks/Security.framework/Versions/A/Security
0x99447000 - 0x994baff7 com.apple.securityfoundation (6.0 - 55132.1.1) /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoundation
0x994bb000 - 0x994befff com.apple.xpc.ServiceManagement (1.0 - 1) /System/Library/Frameworks/ServiceManagement.framework/Versions/A/ServiceManagement
0x994bf000 - 0x99531fff com.apple.SystemConfiguration (1.14 - 1.14) /System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
0x9b382000 - 0x9b3bfff7 com.apple.AppleJPEG (1.0 - 1) /System/Library/PrivateFrameworks/AppleJPEG.framework/Versions/A/AppleJPEG
0x9b4fc000 - 0x9b505fff com.apple.CommonAuth (4.0 - 2.0) /System/Library/PrivateFrameworks/CommonAuth.framework/Versions/A/CommonAuth
0x9b866000 - 0x9b877ff3 com.apple.CoreEmoji (1.0 - 40) /System/Library/PrivateFrameworks/CoreEmoji.framework/Versions/A/CoreEmoji
0x9c8fe000 - 0x9c972ffb com.apple.Heimdal (4.0 - 2.0) /System/Library/PrivateFrameworks/Heimdal.framework/Versions/A/Heimdal
0x9cb47000 - 0x9cd03fff com.apple.LanguageModeling (1.0 - 123) /System/Library/PrivateFrameworks/LanguageModeling.framework/Versions/A/LanguageModeling
0x9cd06000 - 0x9cd2dfff com.apple.MultitouchSupport.framework (367.6 - 367.6) /System/Library/PrivateFrameworks/MultitouchSupport.framework/Versions/A/MultitouchSupport
0x9cd2e000 - 0x9cd38fff com.apple.NetAuth (6.0 - 6.0) /System/Library/PrivateFrameworks/NetAuth.framework/Versions/A/NetAuth
0x9cf07000 - 0x9cf0dfff com.apple.TCC (1.0 - 1) /System/Library/PrivateFrameworks/TCC.framework/Versions/A/TCC
0x9d52a000 - 0x9d52cfff com.apple.loginsupport (1.0 - 1) /System/Library/PrivateFrameworks/login.framework/Versions/A/Frameworks/loginsupport.framework/Versions/A/loginsupport
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0x9e28a000 - 0x9e28afff libOpenScriptingUtil.dylib (172) /usr/lib/libOpenScriptingUtil.dylib
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0x9f555000 - 0x9f55aff7 libdyld.dylib (421.1) /usr/lib/system/libdyld.dylib
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0x9f58f000 - 0x9f61dff3 libsystem_c.dylib (1158.1.2) /usr/lib/system/libsystem_c.dylib
0x9f61e000 - 0x9f621fff libsystem_configuration.dylib (888.1.2) /usr/lib/system/libsystem_configuration.dylib
0x9f622000 - 0x9f625fff libsystem_coreservices.dylib (41.1) /usr/lib/system/libsystem_coreservices.dylib
0x9f626000 - 0x9f63effb libsystem_coretls.dylib (121.1.1) /usr/lib/system/libsystem_coretls.dylib
0x9f63f000 - 0x9f645ffb libsystem_dnssd.dylib (765.1.2) /usr/lib/system/libsystem_dnssd.dylib
0x9f646000 - 0x9f66dfff libsystem_info.dylib (503) /usr/lib/system/libsystem_info.dylib
0x9f66e000 - 0x9f68fff3 libsystem_kernel.dylib (3789.1.32) /usr/lib/system/libsystem_kernel.dylib
0x9f690000 - 0x9f6dcffb libsystem_m.dylib (3121.4) /usr/lib/system/libsystem_m.dylib
0x9f6dd000 - 0x9f6f7ffb libsystem_malloc.dylib (116) /usr/lib/system/libsystem_malloc.dylib
0x9f6f8000 - 0x9f74bff3 libsystem_network.dylib (856.1.8) /usr/lib/system/libsystem_network.dylib
0x9f74c000 - 0x9f755fff libsystem_networkextension.dylib (563.1.11) /usr/lib/system/libsystem_networkextension.dylib
0x9f756000 - 0x9f75eff3 libsystem_notify.dylib (165) /usr/lib/system/libsystem_notify.dylib
0x9f75f000 - 0x9f765ffb libsystem_platform.dylib (126.1.2) /usr/lib/system/libsystem_platform.dylib
0x9f766000 - 0x9f76ffff libsystem_pthread.dylib (218.1.3) /usr/lib/system/libsystem_pthread.dylib
0x9f770000 - 0x9f773ff3 libsystem_sandbox.dylib (592.1.3) /usr/lib/system/libsystem_sandbox.dylib
0x9f774000 - 0x9f775fff libsystem_secinit.dylib (24) /usr/lib/system/libsystem_secinit.dylib
0x9f776000 - 0x9f77dff7 libsystem_symptoms.dylib (532.1.1) /usr/lib/system/libsystem_symptoms.dylib
0x9f77e000 - 0x9f79efff libsystem_trace.dylib (518.1.16) /usr/lib/system/libsystem_trace.dylib
0x9f79f000 - 0x9f7a5ffb libunwind.dylib (35.3) /usr/lib/system/libunwind.dylib
0x9f7a6000 - 0x9f7ccfff libxpc.dylib (972.1.5) /usr/lib/system/libxpc.dylib

External Modification Summary:
Calls made by other processes targeting this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by this process:
task_for_pid: 0
thread_create: 0
thread_set_state: 0
Calls made by all processes on this machine:
task_for_pid: 346802
thread_create: 0
thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=131.3M resident=0K(0%) swapped_out_or_unallocated=131.3M(100%)
Writable regions: Total=86.6M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=86.6M(100%)

VIRTUAL REGION
REGION TYPE SIZE COUNT (non-coalesced)
=========== ======= =======
Activity Tracing 256K 2
Kernel Alloc Once 8K 2
MALLOC 76.2M 16
MALLOC guard page 32K 7
Stack 10.0M 6
Stack Guard 56.0M 6
VM_ALLOCATE 4K 2
__DATA 4372K 145
__LINKEDIT 50.2M 9
__OBJC 856K 37
__TEXT 81.1M 144
__UNICODE 556K 2
mapped file 218.8M 78
shared memory 44K 9
=========== ======= =======
TOTAL 498.2M 451

[/code]
Tags (1)
4 REPLIES
Moderator

Re: Sierra Mac OS X 10.12 dsAccessService crashes!

5.2R4 is not the latest client and is incompatible with macOS Sierra.
Are you not seeing the 5.2R5 client when you login to my.pulsesecure.net?
New Contributor

Re: Sierra Mac OS X 10.12 dsAccessService crashes!

I got the same issue here. How did you manage to fix it?

New Contributor

Re: Sierra Mac OS X 10.12 dsAccessService crashes!

I have observed the same on 10.14 as well .

 

Path:                  /Applications/Junos Pulse.app/Contents/Plugins/JUNS/dsAccessService
Identifier:            dsAccessService
Version:               ???
Code Type:             X86 (Native)
Parent Process:        launchd [1]
Responsible:           dsAccessService [1093]
User ID:               0

Date/Time:             2018-10-08 11:26:07.215 +0530
OS Version:            Mac OS X 10.14 (18A391)
Report Version:        12
Anonymous UUID:        46F84460-B100-1E28-D666-87FB79796B0C


Time Awake Since Boot: 930 seconds

System Integrity Protection: enabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000020
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11
Termination Reason:    Namespace SIGNAL, Code 0xb
Terminating Process:   exc handler [1093]

VM Regions Near 0x20:
-->
    __TEXT                 00000000000e1000-0000000000108000 [  156K] r-x/rwx SM=COW  /Applications/Junos Pulse.app/Contents/Plugins/JUNS/dsAccessService

Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0   libsystem_platform.dylib          0xa7cc0220 _platform_strlen + 16
1   libsystem_c.dylib                 0xa7b66beb __vfprintf + 3849
2   libsystem_c.dylib                 0xa7b8b440 __v2printf + 444
3   libsystem_c.dylib                 0xa7b726a7 _vsnprintf + 461
4   libsystem_c.dylib                 0xa7b72741 vsnprintf + 71
5   dsTMService.dylib                 0x01d8ab44 0x1c70000 + 1157956
6   dsTMService.dylib                 0x01c743f0 0x1c70000 + 17392
7   dsTMService.dylib                 0x01d865f5 0x1c70000 + 1140213
8   dsTMService.dylib                 0x01c71a92 0x1c70000 + 6802
9   dsTMService.dylib                 0x01c71a1f 0x1c70000 + 6687
10  dsTMService.dylib                 0x01c7300a DSAccessPluginInitEx + 139
11  dsAccessService                   0x000f3993 DSAccessPluginLoader::recover() + 471
12  dsAccessService                   0x000ed457 DSAccessService:Smiley SurprisednConfigFileChange() + 2451
13  dsAccessService                   0x000ee8ca non-virtual thunk to DSAccessService:Smiley SurprisednConfigFileChange() + 20
14  dsAccessService                   0x000f5568 ConfigFileMonitor::start(wchar_t const*) + 210
15  dsAccessService                   0x000eaeb4 DSAccessService::Initialize(_DSAccessIpcMode) + 1146
16  dsAccessService                   0x000e2a19 CmdRunService() + 106
17  dsAccessService                   0x000e23a5 main + 469
18  dsAccessService                   0x000e20c5 start + 53

Zod
Pulser

Re: Sierra Mac OS X 10.12 dsAccessService crashes!

Hi amruta_bisain,

 

We are still in the process of qualifying macOS 10.14 also known as Mojave. We have the following KB which addresses support and updates on Mojave with Pulse Secure, located at KB43768