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Some users cannot use Terminal Services IE

SOLVED
rnperki_
Occasional Contributor

Some users cannot use Terminal Services IE

I have a few users who are getting an error when using terminal services bookmark to rdp to a server.

This works fine for my test machine and for other users in the same remote office, however some machines all running IE 8 get the message "The client could not connect to the remote computer. Remote connections might not be enabled....."

As I say it works for myself and other users in remote site.

What does IE need to be able to run this?

Is there a specific rpd / active x file it uses for this can it be updated

Thanks for any help

Roger

Running Sa4500 cluster 7.1R2

1 ACCEPTED SOLUTION

Accepted Solutions
NateK_
Contributor

Re: Some users cannot use Terminal Services IE

Are the source machines (the systems trying to connect remotely) using XP SP 2 by any chance? If so they need Microsoft KB884020 applied to them and a reboot in order to connect via the IVE.

Have you done a policy capture to make sure that the policies on the IVE allow the connections?_

View solution in original post

3 REPLIES 3
NateK_
Contributor

Re: Some users cannot use Terminal Services IE

Are the source machines (the systems trying to connect remotely) using XP SP 2 by any chance? If so they need Microsoft KB884020 applied to them and a reboot in order to connect via the IVE.

Have you done a policy capture to make sure that the policies on the IVE allow the connections?_

View solution in original post

rnperki_
Occasional Contributor

Re: Some users cannot use Terminal Services IE

Thanks I will get them to check about SP2 the polices are good as it works on my test machine and one of their PC's but not on two others.

Roger

rnperki_
Occasional Contributor

Re: Some users cannot use Terminal Services IE

Perfect - that was exactly the fix - customer is happy Smiley Happy

Many Thanks

Roger

Magician