Some users cannot use Terminal Services IE

[rnperki_]

I have a few users who are getting an error when using terminal services bookmark to rdp to a server.

This works fine for my test machine and for other users in the same remote office, however some machines all running IE 8 get the message "The client could not connect to the remote computer. Remote connections might not be enabled....."

As I say it works for myself and other users in remote site.

What does IE need to be able to run this?

Is there a specific rpd / active x file it uses for this can it be updated

Thanks for any help

Roger

Running Sa4500 cluster 7.1R2

[NateK_ · Accepted solution]

Are the source machines (the systems trying to connect remotely) using XP SP 2 by any chance? If so they need Microsoft KB884020 applied to them and a reboot in order to connect via the IVE.

Have you done a policy capture to make sure that the policies on the IVE allow the connections?_

[rnperki_]

Thanks I will get them to check about SP2 the polices are good as it works on my test machine and one of their PC's but not on two others.

Roger

[rnperki_]

Perfect - that was exactly the fix - customer is happy

Many Thanks

Roger

Magician