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Sporadic Performance issues

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Occasional Visitor

Sporadic Performance issues

My company requires me to log into VPN using IE11 which in turn starts Pluse secure VPN session. I then use "terminal sessions" to log into my work computer (Im no expert but guess this is something like remote desktop but maybe maintained by Pulse). I have been seeing some performance issues when using terminal sessions and am trying to figure out how to debug the issue. An example of what I mean by performance issue is typing in textpad on the remote machine will take 15 seconds for any text to appear. Once the delay is gone everything I had typed will show up in a split second (so seems like packets are getting delayed and then shot at the remote machine all at once).

 

I found there is a log written in the debug section of the secure application manager but I dont seem to see anything that points me in the right direction. When I do see the performance issue I immediately go to the log and almost always I see the same type of message (see below). 

 

Is this an issue with the wifi, the internet, or some issue with the work computer, or some proxy issue at my place of work? I seem to see the issue more when I am in a public wifi area compared to working from home. How can I pinpoint the root cause?

 

 

00111,09 2018/11/01 14:20:27.472 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:611 - 'Worker' WAIT_TIMEOUT
00150,09 2018/11/01 14:20:27.472 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3702 - 'FlushPortmapTable' Entering loop, portmap socket count = 1
00158,09 2018/11/01 14:20:27.472 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3743 - 'FlushPortmapTable' Entering loop, portmap socket count = 1 exit...
00111,09 2018/11/01 14:20:28.472 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:611 - 'Worker' WAIT_TIMEOUT
00150,09 2018/11/01 14:20:28.472 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3702 - 'FlushPortmapTable' Entering loop, portmap socket count = 1
00158,09 2018/11/01 14:20:28.472 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3743 - 'FlushPortmapTable' Entering loop, portmap socket count = 1 exit...
00111,09 2018/11/01 14:20:29.474 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:611 - 'Worker' WAIT_TIMEOUT
00150,09 2018/11/01 14:20:29.474 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3702 - 'FlushPortmapTable' Entering loop, portmap socket count = 1
00158,09 2018/11/01 14:20:29.474 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3743 - 'FlushPortmapTable' Entering loop, portmap socket count = 1 exit...
00111,09 2018/11/01 14:20:30.474 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:611 - 'Worker' WAIT_TIMEOUT
00150,09 2018/11/01 14:20:30.474 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3702 - 'FlushPortmapTable' Entering loop, portmap socket count = 1
00158,09 2018/11/01 14:20:30.474 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3743 - 'FlushPortmapTable' Entering loop, portmap socket count = 1 exit...
00111,09 2018/11/01 14:20:31.476 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:611 - 'Worker' WAIT_TIMEOUT
00150,09 2018/11/01 14:20:31.476 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3702 - 'FlushPortmapTable' Entering loop, portmap socket count = 1
00158,09 2018/11/01 14:20:31.476 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3743 - 'FlushPortmapTable' Entering loop, portmap socket count = 1 exit...
00111,09 2018/11/01 14:20:32.491 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:611 - 'Worker' WAIT_TIMEOUT
00150,09 2018/11/01 14:20:32.491 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3702 - 'FlushPortmapTable' Entering loop, portmap socket count = 1
00158,09 2018/11/01 14:20:32.491 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3743 - 'FlushPortmapTable' Entering loop, portmap socket count = 1 exit...
00111,09 2018/11/01 14:20:33.491 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:611 - 'Worker' WAIT_TIMEOUT
00150,09 2018/11/01 14:20:33.491 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3702 - 'FlushPortmapTable' Entering loop, portmap socket count = 1
00158,09 2018/11/01 14:20:33.491 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3743 - 'FlushPortmapTable' Entering loop, portmap socket count = 1 exit...
00111,09 2018/11/01 14:20:34.492 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:611 - 'Worker' WAIT_TIMEOUT
00150,09 2018/11/01 14:20:34.492 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3702 - 'FlushPortmapTable' Entering loop, portmap socket count = 1
00158,09 2018/11/01 14:20:34.492 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3743 - 'FlushPortmapTable' Entering loop, portmap socket count = 1 exit...
00111,09 2018/11/01 14:20:35.502 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:611 - 'Worker' WAIT_TIMEOUT
00150,09 2018/11/01 14:20:35.502 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3702 - 'FlushPortmapTable' Entering loop, portmap socket count = 1
00158,09 2018/11/01 14:20:35.502 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3743 - 'FlushPortmapTable' Entering loop, portmap socket count = 1 exit...
00111,09 2018/11/01 14:20:36.505 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:611 - 'Worker' WAIT_TIMEOUT
00150,09 2018/11/01 14:20:36.505 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3702 - 'FlushPortmapTable' Entering loop, portmap socket count = 1
00158,09 2018/11/01 14:20:36.505 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3743 - 'FlushPortmapTable' Entering loop, portmap socket count = 1 exit...
00111,09 2018/11/01 14:20:37.520 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:611 - 'Worker' WAIT_TIMEOUT
00150,09 2018/11/01 14:20:37.520 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3702 - 'FlushPortmapTable' Entering loop, portmap socket count = 1
00158,09 2018/11/01 14:20:37.520 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3743 - 'FlushPortmapTable' Entering loop, portmap socket count = 1 exit...
00111,09 2018/11/01 14:20:38.524 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:611 - 'Worker' WAIT_TIMEOUT
00150,09 2018/11/01 14:20:38.524 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3702 - 'FlushPortmapTable' Entering loop, portmap socket count = 1
00158,09 2018/11/01 14:20:38.524 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3743 - 'FlushPortmapTable' Entering loop, portmap socket count = 1 exit...
00111,09 2018/11/01 14:20:39.538 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:611 - 'Worker' WAIT_TIMEOUT
00150,09 2018/11/01 14:20:39.538 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3702 - 'FlushPortmapTable' Entering loop, portmap socket count = 1
00158,09 2018/11/01 14:20:39.538 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3743 - 'FlushPortmapTable' Entering loop, portmap socket count = 1 exit...
00111,09 2018/11/01 14:20:40.547 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:611 - 'Worker' WAIT_TIMEOUT
00150,09 2018/11/01 14:20:40.547 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3702 - 'FlushPortmapTable' Entering loop, portmap socket count = 1
00158,09 2018/11/01 14:20:40.547 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3743 - 'FlushPortmapTable' Entering loop, portmap socket count = 1 exit...
00111,09 2018/11/01 14:20:41.549 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:611 - 'Worker' WAIT_TIMEOUT
00150,09 2018/11/01 14:20:41.549 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3702 - 'FlushPortmapTable' Entering loop, portmap socket count = 1
00158,09 2018/11/01 14:20:41.549 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3743 - 'FlushPortmapTable' Entering loop, portmap socket count = 1 exit...
00111,09 2018/11/01 14:20:42.558 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:611 - 'Worker' WAIT_TIMEOUT
00150,09 2018/11/01 14:20:42.558 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3702 - 'FlushPortmapTable' Entering loop, portmap socket count = 1
00158,09 2018/11/01 14:20:42.558 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3743 - 'FlushPortmapTable' Entering loop, portmap socket count = 1 exit...
00111,09 2018/11/01 14:20:43.568 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:611 - 'Worker' WAIT_TIMEOUT
00150,09 2018/11/01 14:20:43.568 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3702 - 'FlushPortmapTable' Entering loop, portmap socket count = 1
00158,09 2018/11/01 14:20:43.568 4 george dsSamProxy.exe Proxy p8336 t63C WorkerThread.cpp:3743 - 'FlushPortmapTable' Entering loop, portmap socket count = 1 exit...

1 REPLY 1
Highlighted
Moderator

Re: Sporadic Performance issues

That sounds like something we have seen in the past that was resolved by upgrading the VPN server. Can you check what version is being used?