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Supported vs Compatible

SOLVED
miked_
Contributor

Supported vs Compatible

Sorry if this is stupid question, but what is the difference between supported and compatible, specifically with this below:

Platform Support Added in 6.5R2

Windows 7 Enterprise is now a supported platform. All other versions of Windows 7 are compatible platforms.

We are looking to deploy Win 7 and want to be sure that everything works

1 ACCEPTED SOLUTION

Accepted Solutions
cbarcellos_
Regular Contributor

Re: Supported vs Compatible

It's not a stupid question Smiley Happy

It's actually Qualified vs. Compatible (Supported = Qualified). You can get support for both Qualified and Compatible platforms from JTAC.

Qualified platform: "The platforms listed in the qualifiedÓ category have been systematically tested by QA department as part of the release covered by the Supported Platforms document."

Compatible platform: "The platforms listed in the compatibleÓ category have not been systematically tested by our QA
department in this release but based on testing in previous releases and knowledge of the platform Juniper expects that the functionality will work and will fully support these platforms."

The "Windows 7 Enterprise is now a supported platform. All other versions of Windows 7 are compatible platforms." statement means that Juniper QA has only tested Windows 7 Enterprise. Windows 7 Home Basic/Home Premium/Ultimate/Bill Gates super duper limited signature silver edition, and others haven't been tested by QA, but are believed to work since Windows 7 Enterprise has had full testing.

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2 REPLIES 2
cbarcellos_
Regular Contributor

Re: Supported vs Compatible

It's not a stupid question Smiley Happy

It's actually Qualified vs. Compatible (Supported = Qualified). You can get support for both Qualified and Compatible platforms from JTAC.

Qualified platform: "The platforms listed in the qualifiedÓ category have been systematically tested by QA department as part of the release covered by the Supported Platforms document."

Compatible platform: "The platforms listed in the compatibleÓ category have not been systematically tested by our QA
department in this release but based on testing in previous releases and knowledge of the platform Juniper expects that the functionality will work and will fully support these platforms."

The "Windows 7 Enterprise is now a supported platform. All other versions of Windows 7 are compatible platforms." statement means that Juniper QA has only tested Windows 7 Enterprise. Windows 7 Home Basic/Home Premium/Ultimate/Bill Gates super duper limited signature silver edition, and others haven't been tested by QA, but are believed to work since Windows 7 Enterprise has had full testing.

View solution in original post

miked_
Contributor

Re: Supported vs Compatible

thank you!