I tried this morning and got the same results. My JTAC case was escalated yesterday. I've provided the engineer snapshots, etc. Also included was a OesisDiagnose.log. The OESISdiagnose utility provides some GREAT information about how the client postures! I wish that was a widely available tool. Is there any documentation available? Any command line syntax that could make this utility work without user interaction?
In any case, they should have everything they need. I'm anxiously awaiting an answer because I've got Vista users pounding on my door every day!
Thanks again for your help.