Did you uninstall all 4:
Pulse Application Launcher
Pulse Secure Host Checker
Pulse Secure Setup Client
Pulse Secure Terminal Services Client
as the user
then go through the process as the user to get new PSAL --> Pulse Setup Client --> Host Checker --> TS Client installed?
TS worked fine for me...
From the first returns, i prefered to postpone the upgrade to tomorrow....
Strange behavior, the package provided can't be staged. I upload it on each node, and it doesn't appear into the staging area.
What are you doing Pulse ???
I did the manual removal again, you were right TNGUYENDOIT !
I can also confirm that migrating from PCS release 9.1R11.1 to 9.1R11.3 also successfully solved broken Terminal services Remote Desktop sessions.
Many thanks for advices.
NIJHUNTER,I did it through the staged area and noticed the same behavior : doesn't appear into the staging area !
but after that, choosed "From Staged Package" nevertheless and the upgrade worked well.
Question to those in regards to upgrade:
After you upgrade the server appliance to 9.1R11.3 do you need to uninstall those components from devices that use the Pulse Secure Client? Or when you launch the Pulse Secure Client will it prompt to upgrade and do all those steps?
Another question: If the above answer is no then can we update the appliance and then disable the option to auto update the clients and instead push out the update to clients?
My biggest concern with this upgrade is our current users that use the client app to login. They are having no issues. The ones with the issues are home users that use the web browser. I don't want to break the users currently working.
I have over 100 connected to VPN so breaking them would be disastrous on our Help Desk team.
Any advice would be great!
How are all of you handling this to make it as low touch as possible for your user base? We have 3,000+ users and rely on both Host Checker and the Application Launcher. We support connecting via a web portal (SSO) and directly (most everyone is using this as a workaround now of course).
The 'fix' process seems to be:
Above is pretty wonky and not user friendly. We're thinking we could perhaps use SCCM to push out the new client and helper components, but presumably we end up in a race condition then with the new clients connecting to the old server (we're on 9.1R11) and getting forced to the old helper components again.
How do we best avoid having to hand touch each of our users?
we have installed the PDC for our internal clients via SCCM.
Current version on the clients is 22.214.171.12455.
Since the server upgrade to 9.1R11.3 our clients get the offer to upgrade the PDC on every connect, but we did not set the Default components 126.96.36.19989 as active but the manually uploaded version 188.8.131.5255 (as on the client).
So the client must not pop up the upgrade window.
We actually disabled the web upgrade feature, but need this for other users where we cannot use the SCCM installation method.
Any idea how to fix this?
Also the installers section does not show the same version (184.108.40.20655) as the the components section (220.127.116.1189).
As of the revision number of the MSI, downloaded from the installers section, it is really the 18.104.22.16855
Awful week :-(