We have a couple of Windows 7 users that are running Trend Micro Titanium Maximum Security 6.0.2012. Host Checker is reporting that the virus definitions are out-of-date despite the fact the the definitions are current. We are running ESAP 2.5.1 on an SA-6500 with firmware 7.4r8. Our Host Checker policy is set to require virus definitions no older than 5 days from any supported AV product.
Has anyone else experienced this? If so, is there a workaround or fix other than creating a separate rule just for this product?
I don't find anything release in release notes for ESAP 2.5.2.
They can try turning off UAC settings on the machine.
Unfortunately, for the two open cases I had, both users found their own solution before I could try disabling UAC. One upgraded to Trend 7 which seems to work properly. The other moved to a different AV product.
If I get any more complaints for Trend 6, I will try turning off UAC and let you know.
The user that upgraded to Trend 7 reported that all was well for one week but now the problem has returned - definitions reporting as out-of-date. I had him try disabling UAC but that didn't resolve the problem.
I have confirmed ESAP 2.5.2 and ESAP 2.5.3 did not resolve the problem for Trend 6.
Any other ideas?
Anyone else experiencing this problem?
I downloaded the trial version of Trend 7. Interestingly, it work for the first 5 days then Pulse began to report that the definitions were out-of-date. Not coincidentally, our HC policy requires definitions to be no older than 5 days.
The application shows that the smart scan pattern file is being updated and, in fact, is a bit newer than the version listed in the latest epupdate file.