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Trouble shooting connection issues

WindowsAdmin_
Occasional Contributor

Trouble shooting connection issues

I have a few people at home that get disconnect from ive on a regular bases. I was looking for a good trouble shoot guild on how to trouble shoot client side issues. Can someone please point me to the right location? I hate to call support every time someone gets disconnected.

Thanks.

2 REPLIES 2
firewall72_
Frequent Contributor

Re: Trouble shooting connection issues

Hi,

I would try the following:

  1. Maintenance, Troubleshooting, User Sessions, Policy Tracing and Session recording. This will generate log files and help you identify the issue.
  2. System, Log/Monitoring, Client Logs. This will allow you to enable to upload logs for additional analysis.

Let me know if this helps.

-John

Automate_
Frequent Contributor

Re: Trouble shooting connection issues

Here's the troubleshooting guide from our Knowledge Base:

 

http://kb.pulsesecure.net/kb/documents/public/resolution_path/NC_Resolution_Path_FlowchartView.htm

 

or more generically:

 

http://kb.pulsesecure.net/kb/documents/public/resolution_path/J_SSLVPN_RemoteAccessResolutionPath.ht...

 

 

-Keith

Message Edited by KB_Fan on 04-24-2009 03:58 PM