Unable to connect

[Emma]

Hi, 

I'm having problems signing in with secondary password and getting error 1319/1382.  Never been a problem before. Any ideas? 
Emma. 

[[email protected]y · Accepted solution]

@Emma 

1319 - Authentication rejected by server (need to check the VPN server's user access logs for more info)

1382 - user input timeout (credentials were not provided within the 2-mins timeout)

# Are you receiving the secondary auth.prompt everytime when you try to connect to VPN?

# What type of secondary auth is being used? PIN/passcode? MFA?

[Emma]

Thanks for the response, but no problems this morning when signing on.